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- ...Join Boldr Academy’s First Batch of Learners! We are launching a paid BPO training program designed especially for individuals who are new to the industry. We are inviting you to join a new innovative short course which aims to help participants build skills that are...
- In these roles you will be responsible for: • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. • Ensuring customer satisfaction and strive to meet service standards. • A typical day will likely involve fielding...
- ...Description Develop and deliver training programs for new and existing employees within the BPO sector. Evaluate training needs and design customized training content to enhance employee performance. Conduct assessments to measure training effectiveness and provide...
- Job Title: Customer Service Executive (International Voice Process) We are seeking a dedicated and fluent English-speaking Customer Service Executive for an international voice process. The role involves handling customer inquiries and providing assistance over the phone...
- ...Client Profile: A business process outsourcing (BPO) company that was founded in 1970's located in France. It offers services for communication, content moderation, customer relationship management, telemarketing, and debt collecting. Position: Accountant Work...
- Job title: Supervisor Work location: Rockwell Work set up and schedule: Work on site post and the team needs flexibility in terms of schedule. Salary: 25,500 - 35,000 ND:20% General Customer Service includes post-sale technical and/or non-technical customer ...
- ...organized. Partner closely with hiring teams to fill roles fast. At least 3 years experience in end-to-end recruitment (volume and support). At least 1 year BPO recruitment experience. Amenable to work onsite in Eastwood, Quezon City. Graveyard Shift....
- Proactively engage with potential customers to understand their needs and recommend suitable products/services Handle inbound and outbound sales inquiries, ensuring excellent customer experience and maximizing conversion rates Maintain accurate customer records and...
- To train, support and mentor associates on required skills per client request To assist the Training Supervisor with tasks and responsibilities related to the post To set a timeline or training calendar cycle, which promotes increased operational efficiency To...
- ...Job Title: Operations Supervisor (BPO) Work Setup: Onsite – Silver City Shift: Graveyard Shift Headcount: 16 Job Overview We are looking for an experienced Operations Supervisor to lead and manage a team in a fast-paced BPO environment. The ideal candidate...
- Key Responsibilities: Team Leadership & Supervision Coach and mentor Sales Assistants to achieve performance targets. Monitor daily activities (calls, follow-ups, CRM) to ensure quality and productivity. Conduct performance reviews, provide feedback, and support...
- ...BPO Training Manager Bravissimo Resourcing Inc. | Onsite | Eastwood, Quezon City We are seeking an experienced and dedicated BPO Training Manager to oversee, design, and execute comprehensive training programs, specializing in Service Desk accounts. The manager...
- ...Position: Graphic Designer Industry: BPO Location: Taguig Schedule: Shifting Responsibilities: Supports multiple sites in their marketing needs across all media channels. Creates story boards, campaigns, and creative materials specific to talent attraction...
- ...objectives. Analyze historical data, trends, and real-time metrics to create accurate forecasts and staffing plans. Partner with BPO vendors to manage staffing capacity and ensure adherence to SLAs. Vendor Management: Act as the primary liaison between the...
- ...balance Improve exponentially with enhanced learning Candidate must have a minimum of 3 years' experience as a Team Leader in a BPO environment Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office, Strong PowerPoint...
- ...Design and deliver training programs for new employees in the BPO sector. Assess training needs and develop tailored training materials. Facilitate workshops and training sessions to enhance employee skills. Monitor and evaluate the effectiveness of training programs...
- Responsibilities Respond to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, or policies. Resolve customer concerns, complaints, and issues in a timely manner. Document all customer interactions...
- ...report performance to Operations Manager and clients Act as Operations Manager in their absence ~5 to 7 years of experience in the BPO/contact center industry ~ At least 2 years in a supervisory or team lead position ~ Strong background in client relationship...
- ...Develop and deliver engaging training sessions tailored for BPO staff on data labeling techniques. Collaborate with the AI development team to ensure training material aligns with project requirements. Monitor trainee progress and provide constructive feedback to...
- ~3–5 years of experience in US medical billing, with at least 1–2 years in a training or mentoring role. ~ Strong understanding of RCM workflows and call centre operations ~ Excellent presentation, communication, and facilitation skills. ~ Proficiency in MS Office...
- ...effectively into the floor. Requirements : Experience: Mandatory of 3 to 5 years of Sales Manager / Supervisor experience in a BPO operations environment. Leadership Style: Strong leadership and communication skills. A self-directed leader who takes ownership...
- •Develop and schedule training assessments to identify training needs. •Create and deliver engaging training materials and resources for call center associates. •Conduct employee surveys and interviews to evaluate current training practices and performance. •Coordinate...
- ...~1–3 years of experience in a supervisory or leadership role (Team Leader, Assistant Manager, or Operations Manager), preferably in BPO/shared services. ~ Strong leadership and team management skills. ~ Excellent communication and client relationship skills. ~ Analytical...
- Collaborate with hiring managers to define recruitment needs. Source, screen, and interview candidates for various positions. Manage the applicant tracking system and maintain candidate records. Develop and implement effective recruitment strategies. Conduct...
- ...a similar leadership role • Strong background in Customer Service Operations • Preferably with Travel & Hospitality experience (BPO or non-BPO experience accepted) • Open to experienced Team Leaders with 6+ years of Travel & Hospitality experience seeking career progression...
- The Team Leader provides daily supervision and guidance to a team of 15-20 employees, ensuring efficient workflow, high-quality output, and a positive work environment. This role requires strong leadership, communication, and problem-solving skills to achieve team goals...
- ...its impact and take steps to reduce, prevent, minimize, monitor, and control it. Position: Accounting Officer Company Industry: BPO Company Work Location: Makati Work Schedule: 8 Am – 5 PM Salary: Php 30,000-Php 40,000 Work Set Up: Onsite Benefits:...
- Job Title: Trainer (US/UK Operations) Location: Onsite, Eton Centris, Quezon City Schedule: Shifting (UK Time) Education Requirement: Bachelor’s Degree Job Summary: We are seeking an experienced Banking Trainer with a strong background in US/UK banking...
- ...The BPO Admin Coordinator is responsible for overseeing administrative tasks within the BPO environment. Manage daily operations and support staff. Coordinate schedules and meetings. Ensure compliance with company policies. Requirements ~ A graduate of any...
- ...We are looking for an experienced and engaging BPO Trainer to facilitate training programs that enhance employee knowledge, performance, and customer service skills. This role is responsible for conducting training sessions, developing learning materials, and ensuring...