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- Trainer 28,000.00 - 35,000.00 Lead training initiatives and shape future leaders. Ready to make your mark Apply now and grow with OBP! Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what...
- ...Role: BPO Team Lead Location: Taguig Site Schedule: Night Shift Work Set-up: On Site Employment Type: Full Time About the Role The Team Lead is responsible for overseeing the daily performance, productivity, and development of a team of agents. This...
- As a Manager Workforce Management, you oversee the operational success of the Workforce Management team. You enable efficient workforce planning, execution, and continuous improvement across all WFM functions to support organizational goals. You manage the performance...
- ...BPO Training Manager Bravissimo Resourcing Inc. | Onsite | Eastwood, Quezon City We are seeking an experienced and dedicated BPO Training Manager to oversee, design, and execute comprehensive training programs, specializing in Service Desk accounts. The manager...
- ...manpower on the floor by periodically checking forecasts versus actual call volumes. Minimum Qualifications: ~ Strong background in the BPO industry ~2+ years of experience as an Operations Manager ~ Proven experience handling blended LOBs (Calls, Chat, Email)...
- ...#LifeAtLSG. Summary of the Position: The Operations Manager is responsible for overseeing day-to-day business operations within the BPO environment, ensuring the delivery of high-quality service, achievement of performance metrics, and compliance with client and...
- We are looking for personnel for the following positions: -Data Analytics Team Manager -SM Team Manager -Ordering Analyst Team Manager -Customer Experience Specialist -Web Investigator -Data Analyst -Accounting / Payroll -Amazon Advertising Specialist -Special...
- ...We are seeking a motivated and detail-oriented Sourcing Specialist to join our team in the BPO (Business Process Outsourcing) industry. The Sourcing Specialist will play a crucial role in identifying, attracting, and engaging top talent for various positions within the...
- Job purpose Responsible for the successful operation of a customer contact management site. Manages both human and material resources. Supports Probe and clients in achieving service, quality and contribution goals. Demonstrates sound fiscal management in achieving...
- ...degree or ongoing university studies in a relevant discipline is an advantage. Experience: Minimum of 5–8 years of experience in BPO transition, migration, or implementation management. Proven experience in project management, client engagement, and cross-...
- We are looking for a proactive Sourcing Specialist to join our Talent Acquisition team. In this role, you will be responsible for identifying, engaging, and attracting top talent through various sourcing channels to meet business hiring needs. QUALIFICATIONS & SKILLS...
- Oversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning...
- ...balance Improve exponentially with enhanced learning Candidate must have a minimum of 3 years' experience as a Team Leader in a BPO environment Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office, Strong PowerPoint...
- ...degree in Business Administration, Operations Management, or a related field. Proven experience in operations management within a BPO environment, with a strong understanding of operational processes. Excellent leadership, communication, and interpersonal skills....
- ...processes, incident/request management, and service desk tools (ServiceNow, Remedy, Freshservice, etc.). ~ Experience managing teams in a BPO or ITeS environment. ~ Excellent leadership, communication, and client engagement skills. ~ Strong analytical, reporting, and...
- Key Responsibilities: Manage collections for healthcare unpaid claims, interacting with customers to gather supporting data and resolve invoice discrepancies. Provide input to policies, systems, methods, and procedures for effective premium collection management....
- Team Leader for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Team Leader for our Awesome CX by Transcom Davao site. This role focuses on managing and leading a team of employees. ...
- ...challenges, and improvement plans Qualifications & Requirements Minimum of 3 years Team Leader / Leadership experience in a BPO environment Strong people management, coaching, and performance management skills Excellent analytical, reporting, and presentation...
- Work Your Magic with us! Ready to explore, break barriers, and discover more We know you've got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and...
- ...are looking for a dynamic and experienced Training Lead to oversee the design, delivery, and evaluation of training programs across BPO accounts. The Training Lead will ensure that new hires and existing employees are equipped with the skills and knowledge eeded to meet...
- ...~13 years of experience in a supervisory or leadership role (Team Leader, Assistant Manager, or Operations Manager), preferably in BPO/shared services. ~ Strong leadership and team management skills. ~ Excellent communication and client relationship skills. ~ Analytical...
- "Key Responsibilities Team Leadership & Management • Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. • Manage team scheduling, attendance, task allocation, and workload distribution. • Conduct regular team meetings...
- Job Description: Talent Acquisition Lead Work Schedule: PHT 3AM - 12PM Monday-Friday (may be changed based on business needs or US time zone adjustments) Salary: Up to Php80k Overview The Talent Acquisition Lead is responsible for driving hiring strategy, managing...
- The Customer Experience & Learning Services Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administrating the...
- What's in it for you Day 1 HMO coverage — plus 2 FREE dependents Day shift schedule for that perfect work-life balance Work tool provided — everything you need to succeed Be part of a PIONEER Accounts Payable Team for our Healthcare account! Duties and...
- ...Qualifications Bachelor's degree or equivalent (preferred). 1–3 years of experience as an L1 Helpdesk Trainer or similar role in a BPO/ITeS environment. Strong knowledge of L1 technical support concepts (e.g., password resets, basic troubleshooting, remote support...
- ...field Proven experience in Training & Development / Learning & Development Trainer or Assistant Training Manager experience in a BPO setup At least 1 year of sales experience , preferably in a structured or corporate sales environment Minimum 1 year of...
- Job Purpose: The Process and Analytics Manager's role is crucial in managing both process development and improvement and analysis management. The Process and Analytics Manager will manage and optimize development and improvement of business processes that are aligned...
- ...Shifting Number of Headcounts: 2 FTEs Available Budget: Negotiable (Depending on experience) Industry: IT Consulting & Services (IT-BPO) About the Job: We are looking for an experienced and detail-oriented Collections Manager to join our client's team and lead...
- ...We are seeking an experienced QA Officer with a strong background in BPO or call center operations to join our growing team! Responsibilities: Evaluates and rates the quality of transactions to ensure compliance on the agreed standards Evaluates the quality...