Search Results: 49 vacancies
...Growing together.
Primary Responsibilities
Creation of New call flow based on operations requirements.
SIP Profile creations for Avaya Workspace and Avaya Aura Agent for Desktop in SM.
Doing daily checklist of all voice devices.
Configuring trunk groups, DS1...
Optum
Muntinlupa
3 days ago
50000 Php
...An IT Admin is expected to:
Manage and maintain network infrastructure, including routing switches, telephony systems (Cisco/Avaya), and network protocols
Implement and oversee server patching processes, ensuring all systems are up-to-date and ng secure
Configure...
Manpower Core Group Inc.
Quezon City
a month ago
40000 Php
...Good written and verbal communication skills, including experience communicating technical information to non-technical staff
Good analytical and communication skills
Experience in usage of reporting tools like Avaya / Cisco
Locations: Alabang, BGC Taguig or Pasay
VCC Link, Inc.
Taguig
8 days ago
...skills - Including advanced formulas, also Word and Email
VBA macros an asset (preferably but not required)
Experience with IEX, CMS, Avaya, NiCe
Ability to create reports in Excel and forecast results.
Attention to detail and high level of accuracy.
Ability to multi-...
Gratitude Philippines
Taguig
a month ago
...background on WFM policies and procedures
Excellent verbal and written English communication skills
WFM platforms, i.e. Aspect, Avaya CMS, IEX, etc.
Mid to advance MS Excel skills, i.e. Macro programming, VBA functions, etc.
Basic database management skills...
...independently and take initiative.
Proficient in MS Excel, MS Access is an advantage.
Proficient in Aspect eWFM & RTA tools, AVAYA CMS or any WFM tool.
Flexible and adaptive to work schedules
JOB RESPONSIBILITIES:
Ensures workforce management process and...
...methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader.
Technical - Excel, Access, IEX Workforce Management System , Avaya Call Management System, Hyperion Budgeting Software
#J-18808-Ljbffr
Greater Giving, Inc.
Quezon City
5 days ago
...Excel skills â Including advanced formulas, also Word and Email
VBA macros is a plus but not required
Experience with IEX, CMS, Avaya, Salesforce
Ability to create reports in Excel
Attention to detail and high level of accuracy
Ability to multi-task, focus...
...Relationship Management (CRM) / Contact Centre Operation / Digital Engagement Platforms are a plus.
Examples:
Contact Centre (i.e. Avaya, Cisco, Genesys, NICE, etc..)
Digital Customer Experience (i.e. Sprinklr)
Customer Relationship Management (i.e. SalesForce,...
Genesys
Manila
4 days ago
...methods and procedures on new assignments. May be informal team leader.
Technical - Excel, Access, IEX Workforce Management System , Avaya Call Management System, Hyperion Budgeting Software
Global Payments Inc. is an equal opportunity employer.
Global Payments...
Global Payments
Manila
1 day ago
...Engineer or equivalent.
At least two (2) years experience in Network routing & switching, design, wireless, Network security and Avaya/Alcatel PABX administration .
Experience in desktop hardware / software troubleshooting and diagnosis .
With Helpdesk...
...systems vendor invoices and customer service records.
Requirements:
Experience: Minimum of 4 years’ hands-on experience with Avaya or other phone systems, including analog in a LAN environment.
Technical Proficiency: Solid understanding of asterisk, freepbx,...
...Experience in various software including;
Microsoft Office (Word, Excel, and PowerPoint)
CRM, softphone, Avaya, HubSpot
Experience working in various BPO companies is a plus
A passion for sales (++)
Extremely client-oriented...
...eWFM, Blue Pumpkin, Teleopti, Genesys, etc.)
Previous experience with ACD reporting and administration experience required (e.g. Avaya, Cisco, Genesys, etc.)
Ability to process large amounts of complex raw data and present in a comprehensible fashion
Ability to...
TDCX
Manila
3 days ago
150000 Php
...NICE InContact CXone platform components (MAX, ACD, Softphone, Inbound, Outbound Dialer, Scripting)
3+ years experience maintaining Avaya PBX and ACR/NICE Call Recording is preferred
Experience supporting a global enterprise and regulatory requirements including PCI,...
BPO-services
Manila
a month ago
...Preferably with hands on experience in Travel and Expense related tasks, Concur, Workday, Case Management Systems, Knowledge Base Systems, Avaya Telephones, CC Pulse, ESS Jeonsoft, Dashboard and Reporting Tools, and other HR Management Systems and Tools
Experience...
...planning, forecasting and/or workforce management with a large global call center
~4+ years of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis
~ Extensive Workforce Management experience
~ Intermediate level of experience with MS Excel (i.e.,...
...About Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the...
...LAN/WAN Management
2. Network Trouble-Shooting and Network Components Configuration
3. Cisco Routers, Switches, Firewall, Controllers, Avaya and PABX Administration
4. ITIL Framework Orientation
5. Oral and written Communication skills
6. Analytical skills...
....
Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Technical - Excel, Access, IEX Workforce Management System , Avaya Call Management System, Hyperion Budgeting Software
#J-18808-Ljbffr
Greater Giving, Inc.
Quezon City
4 days ago
