FinTech Client Support

FinTech Client Support Job Description Template

Our company is looking for a FinTech Client Support to join our team.

Responsibilities:

  • Own and address client needs and product issues from inception to resolution;
  • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary;
  • Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use;
  • Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.

Requirements:

  • Proven aptitude to learn complex technical and theoretical information quickly;
  • Excellent written and verbal communication skills in English, with a strong attention to detail;
  • Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities;
  • With proficiency in SQL and basic networking systems preferred;
  • Strong customer focus and ability to manage and exceed clients’ expectations for support;
  • Ideally with academic degree in MIS, computer science, or other technical courses, economics, or finance courses;
  • Superior troubleshooting and analysis / resolution skills;
  • Ability to understand and convey client business requirements to senior level resources for escalation;
  • Excellent interpersonal skills and ability to work well within a team environment;
  • Working knowledge of MS Office and system architecture and environments.