Intermediate Support Engineer

Intermediate Support Engineer Job Description Template

Our company is looking for a Intermediate Support Engineer to join our team.


  • Install, configure and support all Microsoft desktop and server operating systems;
  • Compile desktop and server configuration documentation for client sites;
  • Execute orders and follow up service and repairs with external suppliers;
  • Respond to and resolve support calls via remote connection (desktop and server);
  • Identify possible risks or problems and escalate to senior engineer;
  • General hardware installation and troubleshooting (desktop and server);
  • Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers);
  • Install, configure and support all Microsoft and other application software (desktop and server);
  • After-hours standby;
  • Stock management;
  • Windows Desktop and Server Support;
  • Hardware support and repair;
  • Networking;
  • Active Directory;
  • Office 365 Support.


  • A+ N+ or similar;
  • Own vehicle;
  • MCSE;
  • South African Citizen.