Analyze and coordinate the logistical functions of a firm or organization. Responsible for the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources.
Support Engineer Job Description Template
Our company is looking for a Support Engineer to join our team.
Responsibilities:
- Compile desktop and server configuration documentation for client sites;
- Identify possible risks or problems and escalate to senior engineer;
- General hardware installation and troubleshooting (desktop and server);
- Install, configure and support all Microsoft and other application software (desktop and server);
- Remote Service Gateway (RSG) mentoring;
- Contributes to team effort by accomplishing related results as needed;
- Places hardware into production by establishing connections; entering necessary commands;
- Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action;
- Maintains system capability by testing computer components;
- Places software into production by loading software into computer; entering necessary commands;
- Evaluates expansions or enhancements by studying work load and capacity of computer system;
- Evaluates system potential by testing compatibility of new programs with existing programs;
- Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications;
- Prepares reference for users by writing operating instructions;
- Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
Requirements:
- Good knowledge of server software and systems;
- Windows Server 2016 advantageous;
- Must have own transport and the ability to work after hours (on short notice) when required;
- Knowledge of backup solutions like Backup Exec, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting);
- Experience with logging and following up calls with external suppliers and service providers;
- Experience with the configuration and administration of Office 365;
- Planning and organizing skills;
- Delivering results & meeting customer expectations;
- Working with people;
- Communication and presentation skills;
- Bachellors Degree in Engineering;
- Min years of experience: 8 to 10 Packet Core experience;
- Proven Experience with installing, maintaining and troubleshooting networks LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP;
- Proven Experience with Office 365, Active Directory, SQL, Azure and Microsoft Exchange;
- Strong client-facing and teamwork skills.