Sales Coordinator

COMPANY OVERVIEW:

At CozySuites, we’re redefining hospitality by blending the comforts of home with the consistency and standards of a top-tier hotel. As a fast-growing brand, we manage over 600 thoughtfully designed rental properties across premier urban destinations in the U.S. Our seamless integration of design, technology, and best-in-class operations ensures every guest enjoys a smooth, stylish, and hassle-free stay. Since our inception, we’ve hosted tens of thousands of travelers, earning a reputation for quality, consistency, and exceptional service.

POSITION SUMMARY:

CozySuites - HR is seeking a highly motivated and customer-focused Sales Coordinator to join our growing team in Austin, TX. The ideal candidate will have a strong background in sales or customer service within the hospitality industry, with a keen ability to build rapport with clients and deliver exceptional service. You will be responsible for responding to inbound RFPs, soliciting extensions business from existing guests, and coordinating with internal teams to ensure seamless stay experiences. As a collaborative team player with excellent communication skills, you will thrive in a fast-paced environment while maintaining extreme attention to detail and organization.

RESPONSIBILITIES:

• Respond to inbound RFPs from partners
• Solicit extensions business from existing in house guests
• Develop excellent understanding of selling tools, client RFP portals, sales systems, and business intelligence systems
• Develop an excellent understanding of the Company's property portfolio to optimize for client needs
• Recognize client needs and recommend multiple good options for clients to maximize contract win rates
• Maintain data in the CRM
• Understanding of basic sales techniques and customer service
• Taking notes during weekly meetings
• Provide customers with necessary information on property facilities and amenities and determine levels of interest
• Collecting payment from travel agencies and clients
• Interface with travel agencies (via email and phone calls) to respond to and address client issues in a timely and professional manner, both during the booking process and during the client stay
• Build and maintain rapport with travel agency counterparts to ensure great working relationships
• Coordinate with internal guest experience teams, housekeeping partners, and maintenance partners to deliver excellent stay experiences for clients (e.g. ensuring walk-through and pre-stay checklist completion)
• Other administrative, coordination, and data analysis tasks, on an as-needed basis
• Building listings in client portals and select the best photos to represent the Company's properties
• Other evolving responsibilities as the B2B sales department grows

QUALIFICATIONS:

• 3+ years of sales or customer service experience in hotels, vacation/short term rentals, or corporate housing.
• Strong interpersonal skills and strong understanding of sales process
• Bachelor's degree or more advanced degree required
• Familiarity with Salesforce or similar CRM systems is positively viewed
• Familiarity with business intelligence tools like Zoominfo is positively viewed
• Extreme attention to detail and organization skills; natural tendency to think and organize work in a highly structured and granular way
• 25 mbps+ internet download speed and a quiet private workspace – there should be no sound of animals, other people/kids, or TV in your workspace to disrupt your outbound calls.
• Tech-savvy/able to use various apps and programs to make the job easier –Microsoft (Word, Excel, etc..), WhatsApp, Slack, Zoom/Skype (video conferencing), and other VoIP applications. Adequate Excel skills are a must. Strong communication skills (Native/fluent in English); ability to effectively communicate and build rapport with U.S.-based clients and vendors via email and phone is critical
• Team-oriented – individual will be working alongside a broader team internally

COMPENSATION & BENEFITS:

Monthly Rate: 45,800-48,600 PHP/month

42.5 paid hours per week (daytime CST), 5 days per week; 1.5 hours break per day (cannot have other jobs in addition to this one).

BENEFITS:

• HMO
• PTO and Sick Leave
• Annual Pay Raise
• Company Events
• Paid Training
• Work from home

SCHEDULE:

• Monday to Friday, 9AM to 7PM CS