Cantonese Helpdesk Associate
Full-time
J-K Network Services
Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig City Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work On-site
BENEFITS:
☑️HMO
- ️Insurance
- ️PTO credits earned monthly
- ️Sick Leave/Vacation Leave
- ️Government-Mandated Benefits
- ️10% Night Differential
- ️Other benefits will be discussed directly by the company.
REQUIREMENTS OF THE JOB:
- ️Proficient in Cantonese and conversational-proficient in English
- ️Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
- ️Open to Foreign Nationals with a permanent visa.
- ️Having experience in customer service and sales is a big advantage
- ️Having experience in the BPO industry is a big plus.
- ️Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
- ️Must be proficient in computers (MS Office, Internet)
- ️Knowledgeable in navigating websites and the internet
RESPONSIBILITIES OF JOB APPLICATION:
- ️Assisting customers with ticket purchases, transfers, and refunds.
- ️Handling issues like missing tickets, delayed delivery, or invalid tickets.
- ️Supporting payment concerns and billing disputes.
- ️Helping with account access issues (login, verification, security).
- ️Managing complaints from buyers and sellers.
- ️Coordinating with internal teams for ticket resolution or escalation cases.
- ️Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
- ️Ensures that the customer’s requests are handled in an appropriate and timely manner.
- ️Responsible for handling and managing reservations and cancellations of bookings.
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
- ️Paper screening
- ️Initial Interview
- ️Operations Interview
- ️Language Assessment
Vacancy posted 19 days ago
Similar jobs that could be interesting for youBased on the Cantonese Helpdesk Associate in Pasig vacancy
106000 Php
...commitment to operational excellence, productivity, and service quality while consistently meeting global standards. Position: Cantonese Helpdesk Specialist Company Industry: BPO Company Work Location: Pasig, Iloilo, or Dumaguete Site. Work Schedule: Shifting Schedule...J-K Netwok Services
Pasig12 days ago- Team Leader for Helpdesk (Ortigas) Position Description The Team Leader for Helpdesk is responsible for managing the overall performance and productivity of the service desk team. This role oversees incident resolution, ensures service level compliance, and maintains...
- ...The eCommerce Associate is responsible for supporting all marketplaces. This associate must act with the Lion Brand Values in mind: Teamwork, Consumer & Customer Centric, Embrace & Lead Change, Work Smarter, and Have Fun! ESSENTIAL JOB FUNCTIONS: AMZ Vendor Central...
- This role is responsible for authoring, editing, and coordinating scientific manuscript and related publications based on pre-clinical research involving medical devices. This role transforms complex scientific, engineering, and biological data into scientific manuscripts...
- Position Summary This position is primarily responsible for monitoring and managing the company’s custodial bank account balances as well as for identifying reporting issues in a timely manner to the Custodial Accounting Manager. The position will support the Custodial...
- ...we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Sales Associate – Your First Job Experience Should Have a Lasting Impact At Boston Scientific, we do more than work together. We care together...
- Responsibilities: The Project Coordinator, Shared Services acts as the project management process owner. This role focuses on process optimization and the deployment and utilization of consistent project management methodologies in support of the execution of Periodic...
- We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets...
- Job Description Performance of alert triage within pre-defined timelines, by conducting systematic reviews of cases and aggregate data in the safety databases and reviewing trends, as applicable, to identify potential safety signals. Performance of signal validation...
- ...See what it’s like to work at AGS by searching #LifeAtAGS on any social network. Job Description Data Management Associates are responsible for supporting the Data Management workstream within the AGS Implementation process for MSP or Procurement Solutions...
- Job Description: Help guide report strategy, help determine important safety concerns and review medical and medical safety content that will be included or discussed in the report, including but not limited to safety signals, health authority requests, safety-related...
- ...The Role : As a Junior Associate Lawyer, you will be an integral part of our legal team, providing support in various legal matters and assisting senior lawyers in case preparation. Conduct legal research and analysis Draft legal documents and contracts Assist...
- ...another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! The Talent Acquisition Associate (Project-Based) will report directly to the Recruitment Lead, Corporate Hiring. The main role of the Talent Acquisition Associate...
- RESPONSIBILITIES Operate and Assist with camera operation and lighting setup. Help with other production tasks as needed, such as scriptwriting, sound design, and color correction. Assist in the editing of video content, including trimming, cutting, and adding...
- ...who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an Accounts Receivable Associate, you’ll own the billing and contract review process, assist with customer disputes, and be heavily involved in our SuiteBilling...
- ...passionate about understanding systems, spotting issues early, and keeping operations running smoothly? As a Proactive Alerting Associate , you’ll monitor solar system alerts, diagnose issues, and collaborate with teams to ensure timely resolutions. Join ClearSource...
- ...-growing SaaS company that is changing the FinTech application development (non-OMS) landscape. We are looking for an IT Support Associate who has experience providing remote support for US-based users, with a strong aptitude for troubleshooting hardware and software issues...
- ...Job Summary We are looking for a high-performing and career-driven Production Support Associate (PSA) to join our Manila team, supporting global markets and some of the world’s top brands. This role is ideal for candidates who are eager to grow, develop new skills,...
- We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging...
- About Clinchoice ClinChoice is a partner to the largest pharmaceutical, medical device, and consumer care innovators in the world. Established in 1995, we provide expertise in clinical operations, biometrics, regulatory affairs, pharmacovigilance, medical affairs,...
- At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with...
- ...such as implementation of quality control process. Provide medical guidance and expert opinion on the cases to the data entry associates and quality reviewers to help resolve queries. Identify and resolve case issues, coordinate with client therapeutic teams and...
- ...and experience firsthand our dedication to supporting People First. What can you expect in an Information Security Engineer Sr Associate role with TaskUs: As an Information Security Engineer Sr Associate, you will assist in safeguarding the organization's information...Remote job
- ...Responsibilities The responsibilities include the following: Respond to all customer enquiries received via phone, chat, email, and helpdesk in a timely manner. Aim for one touch customer service experience. Handle client dispute and complaints upholding the values...
- ...sustainable. What We Are Looking For • Experience leading a technical support or customer success team in a B2B software, SaaS, IT helpdesk, or enterprise application support environment. • Strong coaching and performance management capability you have developed team...
- Member Service Associate (HR Helpdesk) Position Description Members Services Associate (HR Associate) responsibilities include to provides HR end to end support to members via support tickets or via call. Your future duties and responsibilities • Function as...
- ...delivering results. What Will Set You Apart: Experience with HubSpot, TeamTailor, Monday.com Familiar with FreshService or helpdesk tools Background in reporting or dashboards About Atticus: Atticus Advisory Solutions Inc. is a specialized remote...
- ...Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account. What You Will Do: ~ Be the first point of contact for our valued customers, addressing their queries and concerns with a focus on prompt and...
- Job Requirements Bachelor’s Degree holder. 3-5 years of working experience in ROPA, Collections, and Recovery of accounts. Exposure to Japanese company operations is an advantage. Willing to attend face-to-face interviews. Technical know-how of systems/software applications...
J-K Network Services
Pasig10 days ago - Our company is a leading Logistics and Supply Chain Solutions Provider specializing in freight forwarding, transportation, warehousing, customs brokerage, and distribution services. We are committed to delivering reliable and cost-effective logistics solutions while building...
JK.hiring30
Pasig12 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Cantonese Helpdesk Associate. Be the first to apply!
