Talent Acquisition Associate (Project-Based)

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission : To create conditions within which people can thrive!

The Talent Acquisition Associate (Project-Based) will report directly to the Recruitment Lead, Corporate Hiring. The main role of the Talent Acquisition Associate will focus on Recruitment Operations, which involves end-to-end recruitment. This role is vital in screening and profiling candidates for a specific role, which is crucial in the selection process.

Duties and Responsibilities:

• Responsible for sourcing, screening, and evaluating qualified candidates for all external and internal requirements

• Responsible for profiling initial and behavioral interviews, and presenting qualified non-agent/agent candidates to the hiring manager, and overseeing the scheduling of the department interview with the appropriate hiring manager

• Responsible for facilitating a smooth internal hiring process

• Responsible for encoding necessary information into the system in an accurate and timely manner

• Responsible for supporting the entire team in meeting the hiring targets

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Psychology, Behavioral Science, Human Resources, and a related degree

• At least six (6) months to one (1) year of BPO recruitment doing end-to-end recruitment (volume/corporate/technical hiring) in a BPO/call center setting; with experience focusing on BPO support and leadership positions preferred

• Familiarity with recruitment processes, employment laws, and hiring best practices.

• Ability to identify and attract passive and active candidates; creativity in finding talent through multiple channels.

• Excellent communication skills in both oral and written

• Knowledgeable in using ATS (quick-learner), Excel/Sheets, and must be quick to adjust to the changing needs of the business; uses recruitment data to identify trends and improve hiring outcomes.

• Understanding of recruitment metrics such as time-to-fill, time-to-hire, cost per hire, offer acceptance rate, and source effectiveness among others

• Builds strong partnerships with hiring managers; effectively manages expectations and provides consultative guidance.

• Willing to work in a fast-paced environment

• Must be willing to work on a mid shift to night shift schedule

• Must be amenable to work in a hybrid setup