HR Officer/HR Generalist

Pay: ₱23,000.00 - ₱25,000.00 per month

Job description:

Job Overview

We are looking for a detail-oriented and people-focused HR professional to support our employees, managers, and client accounts. The ideal candidate will have hands-on experience in HR operations, employee relations, recruitment support, performance management, and employee engagement.

This role requires someone who can handle confidential employee matters professionally, manage multiple HR tasks, and work effectively with both internal teams and client stakeholders.

Key Responsibilities

Employee Relations & HR Support

• Provide day-to-day HR support to employees, managers, and client stakeholders regarding HR policies, procedures, and employee concerns.
• Handle employee concerns and assist with conflict resolution, escalating issues when necessary.
• Monitor employee engagement across internal teams and client-managed accounts.
• Provide HR guidance to employees and managers while maintaining professionalism and confidentiality.

Performance Management & Employee Discipline

• Support performance management processes, including coaching and performance improvement.
• Prepare and facilitate corrective actions such as Notices to Explain (NTEs), written warnings, and final notices .
• Assist in ensuring proper documentation and due process for disciplinary cases and terminations.
• Coordinate with management regarding employee performance and behavioral concerns.

HR Operations & Employee Lifecycle

• Manage employee processes from onboarding to offboarding , including:
• Pre-employment requirements
• Job offers
• Contract signing
• Employee confirmation
• Internal movement
• Client transfers
• Resignations and terminations
• Exit and offboarding
• Maintain accurate and updated employee records and files.
• Ensure proper documentation and compliance with company policies, client requirements, and applicable Philippine labor laws.

HR Policies & Communications

• Assist in drafting and implementing HR policies, memoranda, advisories, and internal communications.
• Prepare and release company-wide HR announcements and client-related HR communications.
• Ensure HR policies and procedures are properly communicated to employees and stakeholders.

Recruitment Support

• Assist the Recruitment Team in posting vacancies on job boards and social media platforms.
• Screen applicant profiles based on job requirements.
• Coordinate initial and HR interview schedules.
• Assist in conducting HR interviews with recruiters or hiring managers.
• Support job offer processing and pre-employment requirements.
• Conduct reference checks and coordinate background verification.

Employee Engagement

• Organize employee engagement activities such as birthdays, company events, recognition programs, and other initiatives.
• Facilitate employee surveys, feedback sessions, and pulse checks.
• Provide management with employee feedback and recommendations based on engagement results.

Payroll & Compliance

• Coordinate with the Payroll Team regarding employee updates, including new hires, transfers, changes, and terminations.
• Maintain complete and accurate employee documentation.
• Support internal and client-related HR audits and compliance checks.
• Ensure proper turnover and safekeeping of employee records.

Qualifications & Requirements

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field .
• At least 6 months to 1 year of relevant HR experience.
• Experience in HR Operations, Employee Relations, Recruitment, or General HR is preferred.
• Basic knowledge of Philippine labor laws and HR best practices .
• Experience handling employee concerns and HR documentation.
• Familiarity with NTEs, warnings, corrective actions, and employee disciplinary processes is an advantage.
• Strong verbal and written communication skills.
• Excellent interpersonal and conflict-resolution skills.
• Highly organized and detail-oriented.
• Able to handle confidential and sensitive information professionally.
• Ability to multitask and manage competing priorities.
• Proficient in Microsoft Office and/or Google Workspace.
• Experience in a BPO, outsourcing, or client-managed environment is a plus.
• Willing to work on-site in Angeles City, Pampanga .

What We’re Looking For

We’re looking for someone who is proactive, organized, approachable, and confident in handling employee concerns. The successful candidate should be comfortable working independently while also collaborating with management, recruitment, payroll, and client stakeholders.

Benefits:

• Company Christmas gift
• Free parking
• On-site parking
• Promotion to permanent employee

Ability to commute/relocate:

• Angeles: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• Willing to Work Night Shift

Experience: