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Customer Service Associate - Logistics (Back Office)

Full-time

J-K Network Services

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Service Associate - Logistics

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

WORK SET UP: Work on site

BENEFITS:

  • HMO
  • Government benefits
  • 13th Month Pay
  • Sick Leave
  • Government benefits

Job Requirements:

  • Bachelor’s degree holder
  • With at least 1 experience in back-office customer service operations
  • Amendable to work on site
  • Amendable to attend face to face interview
  • Can start as soon as possible

JOB RESPONSIBILITIES

  • Handles customer inquiries and requests through email and phone in a timely and professional manner
  • Provides accurate information regarding products, services, billing, orders, or account concerns
  • Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules
  • Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates
  • Updates shipment records in the logistics system and ensures data accuracy

RECRUITMENT PROCESS (Face to Face)

  • Initial Interview
  • Final Interview
  • Job Offer
Vacancy posted 2 days ago
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