POS Field Technician (Dasmariñas City | NCR rate | Must have own motorcycle)
Full-time
Tangent Solutions, Inc.
Calling all IT and POS terminal enthusiasts!
The largest non-bank POS terminal network in the Philippines is hiring.
Join our expansion as we look for 30 qualified Field Technicians in the Philippines.
What you'll get?
- Permanent and Direct employment (Not under agency)
- Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
- Motorcycle Allowance
- Training Bootcamp for new hires
PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.
The Field Technician plays a crucial role in efficiently and effectively fulfilling and managing clients’ service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.
Inventory Management
- Receive and safekeep POS terminals, accessories, and peripherals at all times until the scheduled deployment
- Keep track and hold full responsibility and accountability over all received company assets in view of the field service assignment.
Terminal Preparation
- Check application installed, ensure accuracy and completeness of all the necessary downloaded profiles/data in the POS Terminal prior to installation.
Deployment and Servicing
- Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customer’s specifications and requirements, including agreed service turnaround time or completion.
Testing and Calibration
- Test and calibrate installed equipment to ensure proper functionality and performance.
Merchant Training
- Provide training to merchants to ensure that all merchant’s cashiers understand the functionality, basic care and security of the deployed terminals.
Troubleshooting
- Diagnose and resolve technical issues and malfunctions efficiently
On-Site Support
- Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
Communication
- Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
Service Reports
- Accomplish in full the required details in the field service and other related reports for every field service done.
- Technical Vocational graduate/any Technical-related college degree or undergraduate.
- Computer literate and knowledgeable in Basic Windows Applications.
- Has a motorcycle, updated driver’s license, and ORCR.
- Has experience or a background in providing good customer service is an advantage.
- Ability to work independently and as a part of a team.
- Willing to do Fieldwork.
- Willing to work on Holidays and render overtime/on-call per business requirement.
- Willing to be trained in our Manila office.
Vacancy posted 8 days ago
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