Global IT Service Operations and Support Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Key Accountabilities:

1. Perform tasks for the CoE’s and Cluster IT project/portfolio management oriented work efforts and assignments, ensures that goals and objectives are met within time, scope and resource requirements. Has an understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions/timelines for projects.
2. Applies standard IT methods, knowledge and CEVA standards and  practices to tasks and situations;  contributes to overall work effort by  defining project requirements, performing feasibility and needs/impact assessments, completing project specifications.
3. Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.  Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems.
4. Writes functional requirements, develops test plans, and works with production issues;  Follows project and software development methodologies and processes and may assist in aligning the process with project needs.
5. Supports single business/technical applications. (R&M run & maintain activities).
6. May be involved in the installation and tuning of modifications, as well as archiving data. Generally this position has light programming skills in the appropriate language to develop necessary “work arounds”.
7. Understands compliance and regulatory rules, ensures compliance as directed by manager.
8. May provide on-call support for assigned functional areas on a limited basis.
9. Ability to accommodate flexible work schedules to meet support levels for globally deployed applications.
10. With direct supervision, able to complete daily activities related to prioritization and expected delivery.
11. Works directly with CEVA business and other IT teams to understand, diagnose and resolve requests for assistance.
12. Ability to learn and comprehend complex tools and systems.
13. Participate in tuning, monitoring, and testing of applications.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.