Global IT Service Operations and Support Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

The SNOW Application Administrator should be able to demonstrate the following knowledge and/or experience:

• Experience administering and configuring IT Ticketing system
• Trouble-shooting experience
• Account creation and maintenance
• Application installation and configuration
• Proactively reviews, validates and enhances ITSM long-term solution architecture designs
• Able to interact with existing and new customers
• Rapidly resolve customer incidents, requests, or answer questions using phone, e-mail, chat, and desktop collaboration
• Create Knowledge articles and streamline operational activities
• Document all communication in SNOW tickets, providing required details to resolve issues Strong written and verbal communication skills, including documenting SNOW configurations and submitting  change requests to Change Advisory Boards (CABs).

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.