Clinical Operations Assistant Manager
Gratitude Inc
Job Title: Clinical Operations Assistant Manager (Manager)
Work Location: Vertis North, Quezon City
Work Setup: Onsite
Work Shift: US Day Shift
Program: Healthcare – Hybrid Voice and Back-Office Operations
Experience: At least 5 years of clinical and healthcare operations experience, including 3 years of team leadership
Job Overview :
We are seeking an experienced Clinical Operations Assistant Manager to lead a clinical operations team supporting US managed care services. The successful candidate will drive service delivery, clinical quality, operational performance, compliance, and team development in a fast-paced healthcare environment.
Key Responsibilities :
Monitor and manage daily service-level agreements (SLAs) and key performance indicators (KPIs), including turnaround time, quality, productivity, and documentation accuracy.
Lead team huddles, performance monitoring, root cause analysis (RCA), coaching, and performance recovery initiatives.
Ensure compliance with HIPAA, PHI requirements, clinical protocols, and applicable operational standards.
Oversee clinical quality through audits, calibrations, documentation reviews, competency programs, continuing education, and license validity tracking.
Develop and mentor registered nurses, clinical associates, and team leaders while collaborating with Workforce Management, Talent Acquisition, Quality Assurance, and client stakeholders to improve workflows and operational outcomes.
Required Skills :
Clinical operations and healthcare BPO/shared services leadership.
Strong knowledge of US managed care, Utilization Management (UM), Utilization Review (UR), Case Management (CM), CMS, and HIPAA.
SLA/KPI management, performance monitoring, root cause analysis, and process improvement.
Clinical quality assurance, documentation audits, coaching, and competency management.
Team leadership, stakeholder management, communication, and operational reporting.
Qualifications :
Bachelor of Science in Nursing (BSN).
Active Philippine Registered Nurse (PHRN) license.
Active, unrestricted USRN license with NCLEX passed.
At least 5 years of clinical and healthcare operations experience.
At least 3 years of team leadership experience in healthcare BPO or shared services.
Current experience managing Utilization Review (UR) operations, with a strong background in Utilization Management (UM).
- # Job Description: Clinical Operations Assistant Manager **Program:** Healthcare – Hybrid Voice and Back-Office Operations **Work Location:** Vertis North, Quezon City, Philippines **Work Setup:** Onsite **Shift Schedule:** US Day Shift **Salary:** Open, based...
1000 Php
...We're Hiring: Clinical Operations Assistant Manager (Manager) Program: Healthcare – Hybrid Voice and Back-Office Operations Work Location: Vertis North, Quezon City, Philippines Work Setup: 100% Onsite Shift Schedule: US Day Shift Salary: Negotiable,...- ...WE’RE HIRING: Clinical Operations Assistant Manager (USRN)! Location: Vertis North, Quezon City Work Setup: Onsite Schedule: US Day Shift Salary: Negotiable, based on experience Target Start: On or before December 15 Qualifications...
- ...Job Title: Clinical Operations Assistant Manager Location: Vertis North, Quezon City, Philippines Work Setup: Onsite Shift: US Day Shift Experience: 5+ years Job Overview We are seeking an experienced Clinical Operations Assistant Manager to lead...
- ...Job title : Clinical Operations Assistant Manager | Healthcare Operations | USRN | Utilization Management Work Location: Vertis North, Quezon City, Philippines Work Setup: Onsite Work Schedule: US Day Shift Experience: 5-7yrs Job Description : We...
- ...Job Title: Clinical Operations Asst. Manager (Manager) Program: Healthcare – Hybrid Voice and Back-Office Operations Work Location: Vertis North, Quezon City Work Setup: Onsite Shift Schedule: US Day Shift ***Salary: Open, depending on the candidate’s current...
- ...Clinical Operations Assistant Manager (Manager) Program: Healthcare – Hybrid Voice and Back-Office Operations Location: Vertis North, Quezon City, Philippines Work Setup: Onsite Shift: US Day Shift Salary: Open, based on experience, qualifications, and...
- ...Job Overview: Lead a high-performing clinical operations team supporting a major US managed care program. Drive service excellence, clinical quality, and team development in a fast-paced, metrics-driven environment. Key Responsibilities: 1) Own daily SLA/KPI performance...
- ...Administration, Business Administration, Nursing, or related field · With 2–3 years experience in clinic or healthcare facility management · Knowledgeable in clinic operations, staff supervision, and patient service management · Strong leadership, communication, and...
- ...Description Assist in overseeing daily operations to ensure efficiency and effectiveness. Collaborate with management to develop operational strategies and plans. Support in budgeting, forecasting, and minimizing operational costs. Coordinate with team members...
45000 - 65000 Php
...Job Title: Operations Assistant Manager – Helpdesk Customer Support Location: McKinley Work Setup: Onsite Shift: To Be Determined (TBD) Salary: PHP 45,000 – 65,000 Openings: 1 Job Summary We are looking for an experienced Operations Assistant Manager...- ...Description The Operations Assistant Manager will oversee various functions within the Property & Casualty Insurance sector. Assist in managing operations and ensuring efficiency. Support billing, account management, and policy servicing. Lead a team in a contact...
- ...Clinical Trial Manager (Study Startup) At ICON Strategic Solutions, you will work in a sponsor... ...Partner with Regulatory, Finance, Clinical Operations, Contracts, and other stakeholders to... ...the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-...Remote job
- ...Patient Care & Clinical Support Assist the doctor or dentist during consultations, examinations, and procedures. Prepare treatment rooms and... ...upon arrival. Schedule and confirm appointments; manage patient records and files. Answer phone calls, respond to...
- ...Healthcare – Hybrid Voice and Back-Office Operations WORK LOCATION: Vertis North, Quezon... ...December 15, 2026 Job Overview Use your clinical expertise to review prior authorization... ..., and cost-effective care within a US managed care environment. Key Responsibilities...
- ...Recruitment and Staffing Manage the full recruitment cycle —... ...onboarding newly hired staff for all clinic locations. Coordinate with... ...integration into clinic operation. Clinic Management... ...as directed by management. Assist in implementing clinic policies...
- ...We're Hiring: Clinical Utilization Management Nurse Specialist (USRN) Location: Vertis North, Quezon City Work Setup: 100% Onsite Shift... ...qualified USRN-licensed nurses to join our healthcare operations team as Clinical Utilization Management Nurse...
- ...OPEN POSITIONS: • OPERATIONS ASSISTANT QUALIFICATIONS: - With related work experience - 4 years college graduate of any related courses... ...ASAP An Operations Assistant supports the operations manager by coordinating daily administrative tasks and optimizing...
- ...About the Role We are looking for a skilled and motivated (Urgent)Clinical Utilization Management Nurse Specialist (USRN) to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role...
- ...Job Overview We are looking for a licensed US Registered Nurse (USRN) to support clinical utilization management within a US managed care environment. You will review prior authorization and concurrent review requests against established clinical guidelines to help...
- ...Operation Assistant Job Overview We are looking for a reliable and detail-oriented Operation Assistant to support our daily logistics... ...administrative and operational tasks assigned by the Operations Manager. Qualifications Bachelor's Degree in any related...
- ...Job Title : RCM Operations Manager Location: TP Alphaland, Magallanes, Makati Work Setup: Onsite Shift: Night Shift Description... ...and develop the operations leadership team , including Assistant Managers and Supervisors, while driving engagement, accountability...
- ...RCM Operations Manager Location: Makati, Philippines – TP Alphaland (Magallanes) Work Setup: Onsite Shift: Night Shift Target... ...process improvement. Lead, mentor, and develop Supervisors, Assistant Managers, and support teams. Drive employee engagement,...
- ...Trading Operations Manager Job Summary: The Trading Operations Manager is responsible for overseeing daily trading operations, ensuring smooth coordination between suppliers, clients, logistics, and internal teams. This role ensures compliance with regulations,...
- ...Job Overview We are looking for an experienced Marketing Operations Manager to lead and optimize marketing operations, processes, technology... ..., or similar marketing technology. Knowledge of AI-assisted productivity and automation tools. Understanding of programming...
- ...Overview We are looking for an experienced RCM Operations Manager to provide strategic and operational leadership for a healthcare Revenue... ...Development Lead, mentor, and develop Supervisors, Assistant Managers, and operational support teams. Build a strong leadership...
- ...Job Title: RCM Operations Manager Location: TP Alphaland, Magallanes, Makati Work Setup: Onsite Shift: Night Shift Target... ...Leadership & Development • Lead, mentor and develop Supervisors, Assistant Managers and support teams • Build a strong leadership...
- ...Job Title: RCM Operations Manager Site: TP Alphaland (Magallanes, Makati) Work Setup: Onsite Shift Schedule: Night Shift Target... ...relationship management, and the leadership development of Assistant Managers and Supervisors. The Manager is accountable for driving...
- ...Marketing Operations Manager Location: McKinley, Taguig City Work Setup: Hybrid – 3 days onsite, 2 days work from home About the Role We are looking for a highly skilled Marketing Operations Manager to support our Philippines Growth Marketing initiatives...
- ...teams in the implementation or enhancement of HRIS and other operational systems. ~ Monitor and evaluate the effectiveness of new or... ...Job Qualifications: ~ Bachelor’s degree in Human Resource Management, Business Administration, Industrial Engineering, or a related...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Clinical Operations Assistant Manager. Be the first to apply!
