Operations Lead-QC
100000 - 125000 PhpGratitude Inc
Job Title: Operations Lead
Work Setup: Onsite - Eton Centris, Quezon Avenue, Quezon City
Work Shift: Shifting Schedule
Salary: 100K - 125K
Start Date: ASAP
Years of Experience: 10 years+
Qualifications:
- College Graduate
- Act as the primary technical authority to review and challenge TSYS proposed solutions
- Critically assess solution design, including performance parameters - transactions per second, scalability
- Work closely with UBP and internal teams to align TSYS solutions with bank-specific requirements
- Bridge the gap between ticket management and deep technical analysis
- Knowledgeable in Root Cause Analysis and SQL
- Not a job hopper
- Must not be a present or former employee of Wipro
Responsibilities:
- Leverage UBP expertise to evaluate contractual and technical commitments
- Drive escalations where necessary with clear data-backed insights
- Provide hands-on leadership for production and operational calls
- Reduce dependency on UBP leadership for issue resolution by:
- Bringing strong TSYS domain expertise
- Enabling faster triaging and root cause analysis
- Ensure smooth functioning of L2 support and technical operations
- System resilience, failover, and operational readiness
- Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution
- Ensure proactive mitigation of risks - RC91, performance bottlenecks
- Perform incident triage, root cause analysis, and resolution within defined SLAs
- Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders
Skills:
- TSYS Platforms
- Experience in production support
- ISO 8583
- SQL
- Unix/Linux
- Database Management
- Splunk, AppDynamics, Dynatrace
- Root Cause Analysis
- Leadership Skills
- Ticket Management
Recruitment Process:
- Resume Screening c/o Ops
- Interview c/o Ops
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