KYC QC Supervisor - Onsite in Taguig
Gratitude Inc
JOB TITLE: KYC Quality Check Supervisor/Regulatory Compliance Sr Analyst (CL10)
Job Requisition ID: CXO-132969-S76400
WORK SET UP: Onsite in Taguig Uptown Bonifacio Tower 3
WORK SHIFT: Night shift, Weekends Off
OVERALL PURPOSE:
This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.
RESPONSIBILITIES:
• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.
JOB QUALIFICATIONS
• KYC Team Lead
• Must have 3-5 years of KYC-relevant experience
• 1 year of supervisory experience (managing a team)
• This position is based at the BGC Taguig office and the ideal candidate should be able to work full-on-site
PRE-SCREENING QUESTIONS:
- Screening with CV Reviewer
- Endorse for CV screening through Workday, along with the HRI toolkit, FCV and CV
- For review with the client
- Highest educational attainment:
- Years of KYC Team Lead experience
- Years of KYC relevant experience
- Supervisory/ Team Leader years of experience:
- Last drawn salary
- Expected salary
- Amenability to work full onsite in BGC Taguig with a night shift
- ...JOB TITLE: AML Regulatory Compliance Supervisor WORK SETUP: Onsite in Taguig Uptown Bonifacio Tower 3 WORK... ...experienced Team Lead to manage a team of KYC analysts. The successful candidate... ...coaching anchored in scorecard data and QC feedback. • Drive analyst ramp-up;...
- ...JOB TITLE: AML Regulatory Compliance Supervisor WORK SETUP: Onsite/ Hybrid in Taguig or Cubao, Quezon City WORK SHIFT... ...Team Lead to manage a team of KYC analysts. The successful candidate... ...coaching anchored in scorecard data and QC feedback. • Drive analyst ramp-up...
300 Php
...QUEZON CITY Location: Quezon City, Metro Manila Work Setup: Onsite Schedule: Shifting Target Start Date: November 9, 2026 Job... ...Non-Voice Clinical Analyst role supporting healthcare operations in Quezon City. The position is ideal for Philippine Registered Nurses...- ...Service Representatives to support our premier voice account. This onsite position requires handling inbound customer inquiries,... ...Willing to work on a shifting schedule. * Amenable to work onsite in Taguig or Giga Bridgetowne, Quezon City. Take the next step in your...
- ...Non-Voice) Location: Quezon City, Metro Manila Work Setup: Onsite Work Schedule: Shifting Target Start Date: November 9,... ...position involves applying clinical knowledge and healthcare experience in a non-voice environment while working onsite in Quezon City....
25000 - 30000 Php
...Job Title: PHRN Clinical Analyst (Non-Voice) Work Schedule: Shifting Work setup: Onsite in Quezon City Site: Quezon City Salary: 30K basic pay + 1K flex fund allowance (31K package) Target Start date: November 9 Recruitment Process: Online interviews and onsite...- ...platforms. Qualifications: • Completed at least 2 years in college with no back subjects • 2-5 years of experience in... ...similar platforms • Strong written communication skills and attention to detail • Willing to work full-time onsite in Quezon City...
- ...Job Title: Lead Generation Team Lead Work Schedule: Day shift (8 am to 5 pm/ 9 am to 6 pm) Work setup: Onsite in Taguig Job Purpose: • Main function is to offer the HR and Payroll system to local companies in the Philippines • Convert inquiries into...
- ...HIRING: AML Regulatory Compliance Supervisor | KYC Team Lead Taguig or Cubao, Quezon City | Onsite/Hybrid Night Shift |... ...daily volumes • Partner with QC on defect trends and retraining... ...Open to candidates currently in the Philippines with valid work...
30000 Php
...Work Location: Taguig City | Earn up to ₱30,000 Monthly Are you a confident communicator... ...Representatives to join our growing team in Taguig City . As a Customer Service... ...communication skills Willing to work onsite in Taguig City Amenable to night shift...- ...and documentation for SOC and IT teams on SIEM/SOAR platforms. Qualifications Education & Experience • Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field. • 3–8 years of cybersecurity experience, with strong hands-on experience in...
70000 - 150000 Php
...JOB TITLE: Security Engineers - SIEM & SOAR (CL8) WORK SET UP: Onsite in Manila WORK SHIFT: Shifting Salary budget: 70K - 150K (Confidential) Role Overview: We are looking for Security Engineers to design, implement, and manage security monitoring and automated...- ...coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio. Key Responsibilities: • Relevant experience in Accounts Receivable, B2B...
- ...Associate – B2B Accounts Receivable Experience: 2-5 years Industry: B2B / SaaS / Technology / Shared Services Work Setup: Onsite in Aura Taguig Shift: Night Shift Role Summary: Responsible for managing assigned customer portfolios and driving timely...
30000 - 35000 Php
...Associate – B2B Accounts Receivable **Location:** Aura, Taguig, Philippines\ **Work Setup:** 100% Onsite\ **Shift:** Night Shift (US Business Hours)\ **... ...The successful candidate will have hands-on experience in US B2B collections, accounts receivable (AR), account...55000 - 65000 Php
...JOB TITLE: Risk and Compliance Sr Analyst WORK SETUP: Onsite/ Hybrid in Taguig or Cubao, Quezon City WORK SHIFT: Night shift,... ...2 SKILLS AND QUALIFICATIONS: • 3 to 5 years of KYC profile • QC and supervisory experience is required; alternately, the...- ...wire transactions with zero room for error. 7. Keep the record straight. Document every client interaction and resolution accurately in CRM and Salesforce. 8. Hit your numbers. Meet and exceed quality, productivity, and behavioral performance targets consistently....
- ...Wealth & Banking Service Helpdesk Analyst Location: Taguig, Philippines Work Setup: Onsite Shift: Shifting Salary: Confidential – To be discussed... ...interactions, requests, and resolutions accurately in CRM/Salesforce. Meet established quality,...
- ...Associate – B2B Accounts Receivable Location: Aura, Taguig, Philippines Work Setup: Onsite Shift: Night Shift / US Shift Experience: 2–5 Years... ...-based customers, and should be willing to work onsite in Aura, Taguig, on a night shift schedule. Key...
- ...Operations Analyst Location: Quezon City, Philippines Work Setup: Onsite Salary: Open Budget Shift: Shifting / Night Shift... ...are looking for AI Operations Analysts with a strong background in recruitment operations and hands-on experience using AI tools such...
52000 - 130000 Php
...Cantonese Language Specialist - QC Onsite - 28 Vacancies - Up to 130K Package Company: Confidential Work Location: Quezon City... ...Cantonese Language Specialists to support Cantonese-speaking customers in Quezon City. Earn up to PHP 130K monthly plus guaranteed PHP 20K...45000 - 67000 Php
...Analyst Work Location: Quezon City, Philippines Work Setup: 100% Onsite Experience: 2–5 Years Education: At least 2 years of college... ...an AI Recruitment Operations Analyst with a strong background in recruitment operations and hands-on experience using AI-powered productivity...- ...AML Regulatory Compliance Supervisor Job Location: Taguig / Cubao, Quezon City, Philippines Work Setup: Onsite / Hybrid Shift: Night Shift... ...to lead a team of KYC analysts and oversee day-to-... ...experience as a KYC Team Lead or in a similar supervisory role....
- ...Application Analyst – B2B Accounts Receivable Location: Taguig, Metro Manila, Philippines Work Setup: Onsite Work Schedule: Night Shift Employment Type:... ...team. The ideal candidate will have experience in B2B cash application, accounts receivable, and...
80000 - 110000 Php
...Setup: On-site Location: Aura, McKinley, Taguig Shift: Night Shift / US Shift Start... ...Requirements ▪Bachelor’s degree in Commerce, Finance, Accounting, or a related... ...accounts or night shifts? ▪ Are you amenable to onsite work in Aura, McKinley, Taguig? ▪ Have...- ...Programmer / Developer Client: Deutsche Bank Location: Taguig, Philippines Work Setup: Daily Onsite Shift: 11:00 AM – 8:00 PM Experience: 5+ Years... .../ Developer with strong hands-on experience in Python and exposure to Tableau. The ideal candidate should...
- ...Apigee Developer Location: BGC, Taguig, Philippines Work Setup: Daily Onsite Shift: Shifting Experience: 2+ years in Apigee Salary: Confidential / Discussed during Job Offer Job Summary: We are seeking a skilled Apigee Developer to design, develop...
30000 - 35000 Php
...Business Development Associate/ Lead Generation Specialist Work Schedule: Day shift (8 am to 5 pm/ 9 am to 6 pm) Work setup: Onsite in Taguig Basic Pay: 30K-35K all-in (Depends on work experience) No. of headcounts: 2 Target Start date: ASAP Job Purpose: •...- ...Kickstart Your Career in B2B Sales & Business Development! Are you passionate about sales, lead generation, and building strong client relationships? We're looking for motivated and results-driven Business Development Associates / Lead Generation Specialists to help...
125000 - 145000 Php
...Quality Senior Analyst | Quality Auditing Sr Analyst WORK SETUP: Onsite in Taguig Uptown Bonifacio Tower 3 WORK SHIFT: Night shift, weekends... ...Analysis, Portfolio Management, Investment Consultant) • QC and supervisory experience is required • Alternately, the candidate...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to KYC QC Supervisor - Onsite in Taguig. Be the first to apply!
