Senior Associate, Control Manager

Job Description

Build a career where your work improves how teams identify risk, strengthen controls, and make better decisions. You will partner closely with stakeholders, use data-driven insights, and help embed a proactive risk culture. If you enjoy solving complex problems, improving processes, and delivering meaningful outcomes, this role offers the opportunity to grow your impact and capability.

Job summary

As a Senior Associate, Control Manager in the Risk and Controls team, you will help assess operational and compliance risks, design and monitor controls, and deliver actionable insights that support sound business decisions. You will collaborate with stakeholders to identify control gaps, drive practical improvements, and support a culture of continuous risk awareness.

Job responsibilities

• Partner with stakeholders to assess risks and controls, identify gaps, and recommend practical remediation actions
• Analyze processes end-to-end to identify root causes of control weaknesses and emerging risks
• Design, implement, and monitor controls, including opportunities to improve control effectiveness through automation and analytics
• Develop and maintain reporting that includes key risk indicators and key performance indicators to support decision-making
• Lead process walkthroughs and documentation activities to support risk and control assessments and mapping exercises
• Support delivery of control program initiatives and projects, including tracking progress, risks, dependencies, and outcomes
• Drive continuous improvement by identifying opportunities to simplify processes, improve governance, and strengthen control discipline

Required qualifications, capabilities and skills

• 5 years of experience in financial services or a regulated industry, with experience in controls, audit, quality assurance, or operational risk management
• Experience assessing operational and compliance risks and translating findings into clear control recommendations
• Experience designing, executing, or monitoring controls, including defining control objectives, evidence, and frequency
• Experience preparing risk and performance reporting (e.g., dashboards, summaries, and management updates) using analytics and visualization tools
• Ability to lead structured discussions (e.g., walkthroughs, working sessions) and document outcomes clearly
• Demonstrated stakeholder management experience, including communicating progress, risks, and issues to diverse audiences
• Demonstrated change management experience supporting stakeholders through process, policy, or technology changes
• Strong written and verbal communication skills, including producing concise executive-ready summaries
• Ability to work collaboratively across teams while maintaining accountability for deliverables and timelines

Preferred qualifications, capabilities and skills

• Experience with operational risk and control frameworks and their application in a regulated environment
• Experience using data tools (e.g., advanced Excel, SQL, Power BI, or Tableau) to produce insights and reporting
• Experience identifying and implementing control enhancements using workflow automation or process improvement methods
• Familiarity with documenting processes and controls to support audits, risk reviews, and regulatory readiness
• Experience supporting agile delivery approaches in risk, controls, or process improvement initiatives
• Experience developing clear control metrics and reporting routines aligned to stakeholder needs

• Internal Application Eligibility Requirements

 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.