Customer Service Manager
Full-time
TalentBuzz Recruitment Agency
Role: Assistant Manager, Service Delivery
Location: Ortigas, Pasig
Work setup & shift: Onsite | Day Shift
Description
- Oversee and manage the customer service team to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Monitor key performance indicators (KPIs) to evaluate team performance and efficiency.
- Handle escalated customer inquiries and complaints with professionalism and empathy.
- Provide training and coaching to team members to improve service skills.
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or related field
- Experience Level: 3-5 years of experience in customer service management
- Skills and Competencies: Excellent communication and interpersonal skills
- Skills and Competencies: Strong problem-solving abilities
- Qualities and Traits: Leadership skills with a focus on team development
- Responsibilities and Duties: Ability to manage multiple priorities in a fast-paced environment
- Years of Exp: Minimum of 3 years in a leadership/managerial role
- Must be a Bachelor's degree holder, Handled large numbers of FTEs, Experience in insurance, finance, or outsourcing environments
Vacancy posted 18 hours ago
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