Virtual Optometry Receptionist / Assistant
NEODIX
As a Virtual Medical Receptionist, you will work directly
with our clients – doctors( Optometry ) and other medical professionals based in the USA.
We help our clients improve workflow, save time, and remove the burden of in-room documentation. A Virtual Medical Receptionist can also help with back-office and administrative tasks.
Duties and responsibilities
§ Greet patients virtually at reception desk, answer phones, schedule appointments
§ Handle incoming and outgoing emails and phone calls professionally and on time.
§ Update and maintain accurate patient records, ensuring data integrity and confidentiality.
§ Prepare patients for office visits
§ Collect and verify patient insurance benefits
§ Collect patient co-pays and payments
§ Communicate with patients to provide pre-operative instructions and appointment information
§ Collect necessary patient records and documentation prior to office appointments
§ Schedule patient appointments and manage the appointment calendar efficiently.
§ Manage patient follow-up care, coordinating with optometrists and scheduling necessary appointments.
§ Provide prompt responses to patient inquiries, offering medical advice within the scope of practice.
§ Enter relevant data into medical systems and update patient information as required.
§ Handle verifications of medical insurance
§ Support optometrists and other healthcare professionals, collaborating effectively with the virtual team.
§ Ensure the accuracy and completeness of patient information at all times
§ Work with the same client consistently, leading to the development of a long-lasting work relationship.
§ Maintain confidentiality and adhere to HIPAA regulations at all times
Qualifications
§ Must have knowledge for Eyefinity EHR system.
§ Able to handle various vision insurance plans (such as Spectera, VSP, EyeMed)
§ Able to handle inbound calls via Weave (around 30+ calls per day)
§ Provide proof of education or training, such as a degree or certificate in your specialized field (nursing, medical transcription, preferred worked in optometry)
§ Fluent speak and write in English. Proficient with medical (Specially optometry) terminologies and practices.
§ Must have highly proficient computer skills, including use of Electronic Medical Records
§ Have strong typing and data entry skills
§ Must have excellent customer service and communication skills
§ Able to work at night i.e 9pm-6am (9am – 6pm US EST time)
§ A customer service mindset and ability to verify data accuracy.
§ Submit an NBI clearance
§ Provide a valid, government-issued photo ID (such as Drivers License, Postal ID, UMID, Passport)
§ Work from home: Have a quiet work environment and a professional, neutral background with decent lighting (examples will be provided)
§ Internet subscription/speed: At least 25mbps (DSL/Fiber only)
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