Virtual Optometry Receptionist / Assistant

As a Virtual Medical Receptionist, you will work directly

with our clients – doctors( Optometry ) and other medical professionals based in the USA.

We help our clients improve workflow, save time, and remove the burden of in-room documentation. A Virtual Medical Receptionist can also help with back-office and administrative tasks.

Duties and responsibilities

§ Greet patients virtually at reception desk, answer phones, schedule appointments

§ Handle incoming and outgoing emails and phone calls professionally and on time.

§ Update and maintain accurate patient records, ensuring data integrity and confidentiality.

§ Prepare patients for office visits

§ Collect and verify patient insurance benefits

§ Collect patient co-pays and payments

§ Communicate with patients to provide pre-operative instructions and appointment information

§ Collect necessary patient records and documentation prior to office appointments

§ Schedule patient appointments and manage the appointment calendar efficiently.

§ Manage patient follow-up care, coordinating with optometrists and scheduling necessary appointments.

§ Provide prompt responses to patient inquiries, offering medical advice within the scope of practice.

§ Enter relevant data into medical systems and update patient information as required.

§ Handle verifications of medical insurance

§ Support optometrists and other healthcare professionals, collaborating effectively with the virtual team.

§ Ensure the accuracy and completeness of patient information at all times

§ Work with the same client consistently, leading to the development of a long-lasting work relationship.

§ Maintain confidentiality and adhere to HIPAA regulations at all times

Qualifications

§ Must have knowledge for Eyefinity EHR system.

§ Able to handle various vision insurance plans (such as Spectera, VSP, EyeMed)

§ Able to handle inbound calls via Weave (around 30+ calls per day)

§ Provide proof of education or training, such as a degree or certificate in your specialized field (nursing, medical transcription, preferred worked in optometry)

§ Fluent speak and write in English. Proficient with medical (Specially optometry) terminologies and practices.

§ Must have highly proficient computer skills, including use of Electronic Medical Records

§ Have strong typing and data entry skills

§ Must have excellent customer service and communication skills

§ Able to work at night i.e 9pm-6am (9am – 6pm US EST time)

§ A customer service mindset and ability to verify data accuracy.

§ Submit an NBI clearance

§ Provide a valid, government-issued photo ID (such as Drivers License, Postal ID, UMID, Passport)

§ Work from home: Have a quiet work environment and a professional, neutral background with decent lighting (examples will be provided)

§ Internet subscription/speed: At least 25mbps (DSL/Fiber only)