Communications Agent

COMPANY OVERVIEW:

Rise Collective thrives on collaboration and expertise, uniting diverse brands to elevate hospitality, design, and real estate. From premier vacation rentals to custom home builds and expert real estate services, we prioritize seamless experiences and lasting relationships, guiding clients every step of the way.

POSITION SUMMARY:

As a Communications Agent at Home Team Vacation Rentals, you will play a vital role in ensuring exceptional guest experiences by providing top-notch customer service and support. Your primary focus will be on handling guest communications, addressing inquiries, and resolving any issues that may arise during their stay. You will be the first point of contact for our guests, making your role essential in creating a positive and memorable experience.

We are seeking a reliable, detail-oriented, and customer-focused individual who thrives in a fast-paced environment. Your strong communication skills, problem-solving abilities, and proficiency with various communication tools will be key to your success in this role. You will work closely with other team members, such as housekeeping and maintenance, to ensure a seamless and enjoyable stay for our guests.

RESPONSIBILITIES:

• Respond to inquiries from potential and current guests via phone, email, or messaging platforms.
• Assist with booking confirmations, cancellations, and modifications.
• Provide guests with detailed information about property amenities, check-in/check-out procedures, and local area recommendations.
• Address guest concerns, questions, and issues promptly and professionally.
• Coordinate with other team members (housekeeping, maintenance) to resolve any guest-related issues in a timely manner.
• Ensure all communication is handled in a professional, positive, and empathetic manner.
• Follow up with guests to ensure issues are resolved and expectations are met.
• Maintain high levels of satisfaction for guests.
• Work with the team to continually improve processes and communications.
• Maintain and update guest and owner records in the property management system.
• Monitor and respond to online reviews and feedback on various platforms.
• Respond to guest reviews
• Assist with various administrative tasks as needed.
• Call and message with cleaners and contractors to complete tasks
• Additional Tasks As Needed

QUALIFICATIONS:

• Experience & Skills:
  • Previous customer service or communications experience (preferably in hospitality, vacation rentals, or property management).
  • Strong written and verbal communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Proficiency with communication tools (email, phone systems, chat platforms).
  • Experience with property management software (e.g., Guesty, Airbnb, VRBO, etc.) is a plus but not required.
• Technical Requirements:
  • A reliable computer with a fast internet connection.
  • Access to a quiet, professional home office environment.
  • Familiarity with remote work tools (e.g., Zoom, Slack, Google Workspace, etc.).
• Personal Attributes:
  • Highly responsive, organized, and self-motivated.
  • Customer-oriented with a positive attitude.
  • Flexible and adaptable to changing guest and owner needs.
  • Ability to manage stressful situations with grace and professionalism.

COMPENSATION & BENEFITS:

Hourly Rate: $5 - $6

Schedule

• Varies.