Training & Development Team Lead

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Training & Development Team Lead to join our growing company.

This role is ideal for a strong leader who is passionate about coaching, mentoring, and driving team performance while maintaining high training standards. As a Training & Development Team Lead, you will work closely with the Training Manager to oversee trainer performance, coordinate training operations, and ensure trainees are fully prepared for deployment to the production floor. 

Job Responsibilities:

• Assist trainers by answering questions and providing support when needed
• Enforce the company's code of conduct
• Ensure trainees are ready to be deployed to the production floor
• Maintain a professional appearance and demeanor
• Assist with special projects as required
• Perform monthly classroom & job aid audits
• Have coaching meetings with trainers
• Hold weekly one-on-ones with Trainers
• Coordinate with the Training Manager to make sure classes run smoothly and trainers have proper training
• Facilitate classes when needed
• Approve timecards
• Lead team huddles
• Issue disciplinary action when needed in conjunction with the Training Manager
• Communicate with the Training Manager about any issues with the team
• Assist with coordinating schedules and RDOTS
• Train new trainers in conjunction with the other Team Leads
• Coordinate with the Instructional Design Team to develop and test new courses
• Ensure reports are up to date
• Create and implement performance development plans for trainers

Job Qualifications:

• Proven experience in Training, Learning & Development, Coaching or any related leadership role
• Strong leadership skills with the ability to coach, mentor, and motivate others
• Excellent verbal and written communication skills
• Experience facilitating training sessions and managing classroom environments
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office and other learning or training-related platforms
• Ability to work collaboratively across departments and drive results

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.