Senior Microsoft 365 Engineer

SUMMARY
We’re seeking a   Senior Microsoft 365 Engineer   to operate behind the scenes, focusing on security, complex escalations, and assigned project work. This is not a frontline, client-facing, or leadership role. It’s designed for someone who prefers deep technical work over meetings and noise. You’ll work as a back-of-house escalation specialist, reporting to the Operations Manager.

Your time will be split approximately:

• 60% Microsoft 365 security & escalation BAU

• 40% planned project delivery (e.g., SharePoint and security uplift work)

There is no on-call, no after-hours, and no presales or account management.

JOB RESPONSIBILITIES

• Resolve complex Microsoft 365 security and identity issues escalated from the service desk.

• Design, adjust, and troubleshoot:

• Entra ID / Azure AD (MFA, Conditional Access, access models)

• Microsoft Defender for Office 365

• Secure mail flow and phishing protections

• Deliver assigned projects such as SharePoint Online migrations and tenant security uplift.

• Perform root-cause analysis and document outcomes for operational handover.

• Improve internal standards, runbooks, and repeatability across client environments.

QUALIFICATIONS

• Strong hands-on experience with Microsoft 365 in an MSP or multi-tenant environment.

• Proven capability with Entra ID, Conditional Access, and M365 security tooling.

• SharePoint Online administration and migration experience.

• Ability to work independently on assigned tasks with minimal supervision.

• Clear documentation and practical problem-solving skills.

• Microsoft certifications are welcome but not essential.