US Tax & Accounting Support Specialist (Level 2)
OpsArmy
About the role
As a Level 2 Tax & Accounting Support Specialist, you will provide technical assistance to customers using financial and accounting solutions. You will investigate escalated questions, troubleshoot accounting issues, assist with tax-related inquiries, and help customers understand how to resolve their problems. You will also work with internal teams to resolve complex cases, document findings, and identify opportunities to improve support processes.
Key responsibilities
Investigate and respond to customer questions involving US taxation and tax-related processes
Assist with inquiries concerning individual and business tax returns, filing requirements, and tax compliance
Help customers understand tax-related notices and identify appropriate next steps within the role's authorized scope
Support questions involving quarterly estimated taxes, federal and state taxation, and small-business tax matters relevant to your expertise
Research tax and accounting questions using reliable resources and approved internal guidance
Explain technical tax concepts in clear, understandable language
Investigate bookkeeping discrepancies and accounting-related customer issues
Troubleshoot questions involving transactions, account balances, and reconciliations
Review accounting information to identify inconsistencies and potential root causes
Assist with general ledger, accounts payable, accounts receivable, and financial reporting questions where relevant
About you
Practical experience in accounting, taxation, or a related professional accounting environment
Demonstrated knowledge of US taxation, preferably through hands-on US tax preparation, tax compliance, or work involving US tax questions
Ability to investigate accounting or tax issues and work toward appropriate resolutions independently
Strong analytical and problem-solving skills
Good written and verbal English communication skills
Ability to explain technical accounting and tax concepts to nontechnical customers
Strong attention to detail and a commitment to accurate, well-documented work
Willingness and ability to work a schedule that overlaps with US business hours
Certified Public Accountant (CPA) or Enrolled Agent (EA) (preferred but not mandatory)
Experience working in a US accounting firm, CPA firm, tax practice, or professional tax preparation environment (preferred)
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1 $ per day
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