Urgent Roles: OPERATIONS (ONSITE | CEBU | NIGHT SHIFT)
Full-time
Sizanid Staffing
We are building a high-performance Operations team in Cebu to support international clients, ensure service delivery, and drive client success across Sales, Marketing, and Digital teams.
General Manager (Operations) – Onsite Cebu
- 7–10+ years experience in operations, BPO, or service delivery leadership
- Proven experience managing large teams (50–200+ employees preferred)
- Strong background in client services, outsourcing, or international accounts
- Experience managing P&L, KPIs, and operational performance
- Strong leadership and stakeholder management skills
Operations Manager – Onsite Cebu
- 4–7+ years experience in operations or account/service delivery
- Experience managing teams and workflows
- Strong problem-solving and process improvement skills
- Experience in BPO, outsourcing, or agency operations preferred
- Comfortable working night shift and client-facing environments
Client Success Manager – Onsite Cebu
- 3–6+ years experience in client success, account management, or customer success
- Strong relationship management and communication skills
- Experience working with international clients preferred
- Ability to manage multiple client accounts at once
- Strong problem-solving and escalation handling skills
Operations Coordinator / Specialist (Entry–Mid Level)
- Supports operations managers with daily execution
- Handles scheduling, reporting, and task tracking
Quality Assurance (QA) Specialist
- Monitors performance of sales/marketing teams
- Checks call quality, messaging quality, or campaign execution
- Ensures standards are met across all departments
Workforce Management (WFM) / Scheduling Specialist
- Manages shifts, attendance, and workforce planning
- Critical for night shift operations
- Tracks productivity and staffing coverage
Client Support Specialist (Non-Voice or Voice)
- Handles client requests and support tickets
- Assists Client Success Managers
- Ensures fast response times
Operations Analyst / Reporting Specialist
- Builds reports on performance, KPIs, and productivity
- Works with Excel / Google Sheets / dashboards
- Supports leadership decisions
Training & Onboarding Specialist (Ops Support)
- Onboards new hires into systems and processes
- Runs training for tools, SOPs, and workflows
- Works closely with HR and Operations
Requirements
- Willing to work onsite in Cebu, night shift
- Strong English communication skills
- Experience in operations, client success, or service delivery (4–10+ years depending on role)
- Strong problem-solving and organizational skills
- Experience in BPO, outsourcing, or international clients preferred
- Comfortable working in a fast-paced, KPI-driven environment
Vacancy posted 22 days ago
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