Lead Assistant Manager - Operations (Cebu) | Onsite
Full-time
Tasq Staffing Solutions, Inc.
Work Setup: Onsite (Cebu)
Qualifications:
- College graduate
- Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment
Responsibilities:
- Efficiently manage processes by addressing issues promptly and driving continuous improvements.
- Promote team growth through regular coaching, feedback, and motivation to achieve goals.
- Ensure smooth onboarding by supporting new hires with training and guidance.
- Handle escalations quickly to maintain high customer satisfaction and minimize disruptions.
- Provide clear insights on process and system improvements to equip the team for success.
- Confidently engage in client interactions at the supervisory level to represent the team and address concerns.
Vacancy posted 28 days ago
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