Customer Operations EOR Trainer

We’re Hiring: Customer Operations EOR Trainer!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Customer Operations EOR Trainer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role : Customer Operations EOR Trainer

Work Arrangement : Work from Office

Location : Philippines - Ortigas

Schedule : Morning shift

Job description:

This is a Work From Office role based in Ortigas.

Our client is seeking a Customer Operations Trainer to support our Customer Operations Training development programs, including new hire onboarding and continued education. The Customer Operations Learning Team is responsible for developing employees through best-in-class onboarding, training, and broad professional development programs. This role is vital for designing and facilitating programs that support the growth of employees—from individual contributors to managers—across the global Customer Operations team. This position requires the ability to work independently as part of a remote team, maintaining regular check-ins via email, Slack, and Google Meet. The role necessitates a willingness to be flexible with daily start and end times as needed to enhance global collaboration.

Key Responsibilities:

• The Customer Operations Trainer will be responsible for delivering expertise in Learning and Development to execute key training initiatives:
• Design, development, and maintenance of eLearnings, just-in-time performance support development materials, and instructor-led course materials that apply to various learning styles
• Facilitate both onboarding and continued education for new hires and tenured employees, ensuring programs inspire learning and drive productivity
• Work with stakeholders to ensure that learning and training is considered and provided within larger workstreams, such as queue segmentation, tooling updates, product releases, improvements, pilots, and tests within Customer Operations
• Partner with Workforce Solutions and Customer Support leadership on administrative and communications logistics related to learning initiatives
• Provide data-driven evaluations for training initiatives while demonstrating return on investment (ROI)
• Identify improvement areas in current Customer Operations Training processes and resources
• Build relationships that foster the client's culture and partner with the wider CO-Learning Team on Customer Operations goals and initiatives

Qualification and requirements:

• At least 5 years experience designing creative, engaging, and impactful training to improve individual and organizational performance
• Demonstrated ability to communicate difficult concepts and processes using clear and simple language and visuals
• Strong presentation skills and professional presence
• Comfortability facilitating and presenting in both in-person and remote environments
• Ability to collaborate effectively with subject matter experts, global stakeholders, and managers
• Exemplary change management skills
• Project management experience and a demonstrated ability to prioritize, manage, and complete multiple projects with tight deadlines
• Experience using data to identify trends and make suggested improvements
• Familiarity with adult learning theory and execution
• Experience with various learning management systems (LMS)
• Proficient in Google Workspace

Desired Qualifications (Plus Factors)

• Experience in working with a global L&D team
• Experience utilizing AI tools or machine learning methodologies to enhance or streamline training content development and delivery
• Experience teaching DNS (Domain Name System) configuration and troubleshooting

Non-negotiable skills & requirements:

• 3+ years experience in Learning & Development, instructional design, and adult learning principles.
• Proven experience facilitating onboarding and ongoing training in both virtual and in-person settings.
• Strong instructional design skills with experience creating eLearning and LMS-based content.
• Excellent communication and presentation skills, able to simplify complex concepts.
• Ability to collaborate with global stakeholders, SMEs, and cross-functional teams.
• Strong project management skills with the ability to handle multiple deadlines in a remote setup.
• Data-driven approach to evaluating training effectiveness and improving programs.
• Proficiency in Google Workspace and experience using LMS platforms.
• Must have (or be able to obtain) a valid passport for occasional travel.

Perks & Benefits (Work From Office):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
• Why Cloudstaff is the #1 Workplace?
• • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
• **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**