Japanese Service Delivery Manager (Earn up to Php 190,000 above monthly)
190000 PhpFull-time
J-K Network Services
COMPANY PROFILE : One of the most popular IT Companies and included in the Top Fortune 500 Firms around the world. They have offices in different countries including the Philippines. Currently holds the most trusted brand for software, IT services, devices, technology, and consulting.
Position: Japanese Service Delivery Manager (HR Payroll Department)
Company Industry: Global Firm
Work Location: Quezon City
Salary: Php 190,00 - Php 250,000
Work Schedule: Dayshift Schedule (Mon-Fri, Weekends Off)
Work Set-up: Onsite
BENEFITS:
- HMO
- Sick Leave
- Vacation Leave
- 13th Month Pay
- Government Mandated Benefits
- Other benefits will be discussed during the job offer
JOB REQUIREMENTS:
- Proficient in speaking, reading, and writing Japanese and English
- Open to JLPT N1 or N2 passers (or equivalent)
- Open to undergraduates with relevant work experience
- At least 3 to 5 years of experience as an Operations Manager, Client Service Manager or any related work experiences
- With experience in people management and stakeholder management
- Knowledgeable in handling contracts and negotiations
- Excellent communication and interpersonal skills
- Willing to work fully onsite in Quezon City
JOB RESPONSIBILITIES:
- Ensure smooth, stable, and healthy daily operations and lead the team effectively through changes.
- Work closely with the project team to meet the goals and expectations of both the client and the team.
- Find and implement new ways to make work more efficient and boost productivity
- Deliver clear and timely status reports to the Japanese client, project team, and leadership.
- Use your expertise and insights to resolve difficult cases and ensure high customer satisfaction.
- Collaborate with project team to spot needed Process Change Request (PCR) and provide data analysis when needed
- Meet with employees every month to support team morale and ensure job satisfaction
- Help the Payroll and Benefits teams work together and support each other.
- Ensure all team members strictly follow company policies, data privacy rules, and security guidelines.
RECRUITMENT PROCESS (ONLINE PROCESS):
- Resume Screening
- Online Application Form
- Hiring Manager Interview
- Language Assessment/Interview
- Client Interview (English & Japanese)
- Job Offer
Vacancy posted 7 days ago
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