QA - Order to Cash
Full-time
EnterpriseVilla
QA – Order to Cash
Program: BFSI (Banking, Financial Services, and Insurance)
Work location: Alabang
Work setup and schedule: On-site, night shift; possible weekend schedule
Salary: ₱35,000 package
Start date: ASAP
Job Summary
We are looking for a detail-oriented Quality Assurance Analyst to support Order-to-Cash (O2C) operations within a BFSI account. The role focuses on evaluating transaction accuracy, ensuring compliance with established processes, identifying quality gaps, and recommending improvements to enhance operational performance.
Key Responsibilities
- Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness, and compliance with established procedures.
- Evaluate transaction processing against standard operating procedures, client requirements, and quality guidelines.
- Identify recurring errors, process gaps, and improvement opportunities.
- Document audit findings and provide actionable feedback to Operations teams.
- Analyze quality results and trends to identify root causes and recommend corrective actions.
- Prepare quality reports and maintain accurate audit records.
- Participate in quality calibration sessions to ensure consistent evaluation standards.
- Collaborate with Operations and other stakeholders to address quality issues and improve process performance.
- Support continuous improvement initiatives to enhance accuracy, efficiency, and compliance.
Qualifications
- At least 1 year of relevant work experience.
- Hands-on experience in Order-to-Cash (O2C) processes is mandatory.
- BFSI or financial services background is required.
- Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.
- Strong analytical skills and attention to detail.
- Good communication, documentation, and problem-solving skills.
- Previous experience in quality assurance, transaction auditing, or process compliance is an advantage.
- Experience working with global stakeholders or international teams is preferred but not mandatory.
- Willingness to work on-site in Alabang on a night shift, with possible weekend schedules.
Vacancy posted 3 days ago
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