Technical Support - 1 yr experience - Sal: 16k - 18k - Ortigas

Requirements: Degree degree in IT or any related course Previous experience in technical support or similar role Strong knowledge of hardware and software Excellent verbal and written communication skills Ability to work efficiently under pressure Customer-oriented and detail-focused Availability to work in shifts if necessary Basic networking knowledge Ability to prioritize and manage multiple tasks simultaneously Team spirit and proactive attitude Good Communication skills in terms of talking to clients Speaks well and confident. Experience and working knowledge on Biometrics, Access Control and Timekeeping Systems is a plus but not required Responsibilities: Provide technical support to users via phone, email, or chat Diagnose and resolve technical issues Document incidents and provided solutions Collaborate with internal teams to escalate complex problems Test and validate new features Create and update user guides Monitor systems and report anomalies Offer basic training to users Maintain a high level of customer satisfaction Participate in ongoing training sessions SALARY RANGE: 16k to 18k WORK SCHEDULE: Monday to Friday 9am to 6pm WORK LOCATION: Ortigas, Pasig