Financial Services Customer Service Associate
Full-time
Metacom Careers
BFSI (Banking, Financial Services & Insurance)
Work Setup: Onsite
Salary Package: ₱23,000
Job Overview
We are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our BFSI account
As a CSR, you will assist customers with banking and financial service-related inquiries, provide accurate information, resolve concerns, and ensure a smooth and positive customer experience. This is a great opportunity for candidates with customer service experience who want to build a career in the banking and financial services industry.
Key Responsibilities
- Handle customer inquiries and concerns professionally and efficiently.
- Provide accurate information regarding banking and financial services.
- Assist customers with account and service-related requests.
- Identify customer needs and provide appropriate solutions.
- Document customer interactions accurately in the system.
- Follow established policies, procedures, and quality standards.
- Maintain confidentiality when handling customer and financial information.
- Deliver excellent customer service and meet established performance targets.
Qualifications
- High School Graduate or Senior High School Graduate
- At least 6 months Customer Contact Experience (CCE)
- B2 CEFR English proficiency
- Strong verbal and written communication skills
- Customer-service oriented with good problem-solving skills
- Basic computer and typing skills
- Willing to work onsite
- Willing to work in a BFSI account
Compensation
Salary Package: ₱23,000
Why Join?
If you're looking to grow your career in the Banking, Financial Services, and Insurance (BFSI) industry, this opportunity offers a chance to develop valuable customer service and financial-services experience with Teleperformance.
Interested applicants are encouraged to apply and take the next step in their BPO career!
Vacancy posted 18 hours ago
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