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Quality Manager - Travel Account (Expedia) | Onsite Clark | Up to 110K | Urgent

Full-time

Gratitude Jobs Ahead HR Inc

Quality Manager Travel Account Expedia Onsite Clark Up To 110K Urgent

Job Summary

  • We are hiring a Quality Manager with Travel Expedia or OTA experience to lead QA operations and drive performance
  • Location Clark onsite
  • Salary up to 110K
  • Urgent hiring

Key Responsibilities

  • Lead and manage the QA team for a Travel account
  • Monitor CSAT, FCR, NPS, and Quality Scores
  • Conduct audits, calibrations, and compliance checks
  • Drive root cause analysis and process improvements
  • Partner with Operations and Training teams
  • Present quality insights and action plans to stakeholders

Requirements

  • 5 plus years BPO QA experience
  • 2 plus years as a Quality Manager
  • Travel account experience (Expedia preferred)
  • Strong knowledge of QA frameworks, audits, and KPIs
  • Experience in IGT or WNS preferred
  • Willing to work onsite in Clark

Why Join

  • Competitive salary up to 110K
  • Opportunity to work with a leading travel account
  • Leadership role with high impact
  • Fast hiring process
Vacancy posted 7 days ago
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