Operation Specialist (Alabang Town Center)

OPERATIONS SUPERVISOR

SPECIFICATIONS OF RESPONSIBILITIES:

1. Manage and lead all car park employees under assigned carpark
2. Ensure employee's compliance and adherence of all company policies and procedures.
3. Review and revise policies if needed and seek management approval
4. Conduct site visit regularly and accomplish checklist. (4-5 carpark site per week)
5. Prepare monthly report analysis & recommendations for site visited.
6. Secure operational support during working hours holidays and weekends.
7. Maintain open communication to all employees handled, close collaboration with the departments & partner clients with direct concern with operations
8. Operate car parks profitability by maximizing sales & minimizing cost
9. Comply with internal sales cost & profitability targets
10. Address conflicts & issues then develop initiatives to improve processes & performance result

SALES AND MARKETING SUPPORT FUNCTIONS

Responsible in managing car park sales and revenue performance

• Identify strategies that will boost sales.
• Tie up with Marketing in identifying and implementing promotional activities
• Monitor activities, pricing strategies that increases yield & revenues
• Monitor sales performance: Growth and Trend (incline and decline)
• Identify factors that affects the performance & create counter actions immediately

Ensure achievement of Sales (Daily & Monthly) Target set by the management.

Strictly monitor financial/cash transaction compliance of all site employees.

Monitor Sales update and Sales Report and ensure daily deposit of all cash collection

Identify loss incurring sites. Counter act & turn-around it into income-generating site w/in the month.

BUSINESS DEVELOPMENT SUPPORT FUNCTIONS

1. Assist and analyze new business development while maintaining existing marketing tools.
2. Contributing to the development of strategic plans & preparations of tender documentation and other proposals for the future expansions of car parking operations.
3. Implement the projection from Business Development and if targets are not met suggest for possible adjustments and solutions to be able to hit the target.

STAFF MANAGEMENT FUNCTIONS

Demonstrate leadership and set directions with clear goals and expectations at each site by developing and/or revising local operating procedures & monitor performance thru hard reports from subordinates to be signed by him

Promote harmonious working relationship within the organization and participating in the team briefing process, promoting stability & staff morale.

Plan, implement & monitor staff development

• Regular Performance Coaching and Work Mentoring
• Performance Feed backing and Appraisal
• Regular implementation of Rewards and Recognition

Validate new hire training exposure & recommend for deployment

Check and maintain standard grooming and self- presentation of site employees

Ensure complete manpower and staff productivity of all car park sites.

Supervise & evaluate staffs including recruitment, performance management & issues resolutions.

Meet & attend monthly operations meeting of your respective car parks to know the needs of the employees

Refer to HR for Training and Development for up-skilling/re-skilling or to qualify for higher position thru promotion.

OTHERS FUNCTIONS

1. Prepare and recommends quarterly plans for cost reduction initiatives in the car parks
2. Contributing to the preparations of annual budgets of respective car parking operations.
3. Maintain standard compliance of car park presentation and design. Coordinate closely to Facilities and Design for any repair and constructions needed.
4. Coordinate with various departments for all the needs of the car park sites. (Supplies, Assistance & Reports)
5. Perform other tasks that maybe assigned from time to time.

QUALIFICATION:

1. Bachelor’s degree in Business Studies/Administration/Management, Operations Management, or any business related field.
2. Additional certifications in Management, Sales, or related fields would be an advantage.
3. At least 3-5 years of experience in operations management or supervisory roles.
4. With at least 3-5 years extensive retail industry experience is required in this position.
5. Proven experience in managing teams, handling performance metrics, and achieving sales and profitability targets.