Head of Credit and Collection
Full-time
WHR Global Consulting
Position Title: Head of Credit and Collection
Location: Muntinlupa
Setup: Onsite, Dayshift
The Head of Credit and Collection is responsible for managing and optimizing the collections process to ensure the timely recovery of premiums and outstanding payments. This role is critical in minimizing financial losses and improving cash flow while maintaining strong customer relationships and ensuring strict compliance with insurance regulatory requirements.
Qualifications:
- Bachelor’s degree in finance, Business Administration, or a related field (Master’s or certifications like CPA/CFA are a plus).
- Minimum of 10 years of experience in collections or credit management.
- At least 3 years in a leadership role within the Insurance industry is required.
- Deep knowledge of general insurance products, premium billing, and regulatory compliance standards.
- Exceptional negotiation, analytical problem-solving, and interpersonal communication skills.
- Strategic thinker with a results-oriented focus and the ability to balance recovery goals with customer satisfaction.
Responsibilities:
- Develop and implement a comprehensive collections strategy aligned with organizational financial goals.
- Lead, mentor, and motivate the collections team; establish clear KPIs and performance metrics.
- Foster a culture of accountability and continuous improvement within the function.
- Oversee end-to-end processes, including premium recovery, overdue account management, and dispute resolution.
- Monitor collections performance trends and implement innovative solutions to enhance recovery rates.
- Ensure full compliance with industry regulations, company policies, and legal requirements.
- Prepare data-driven reports on delinquency rates, recovery rates, and aging analysis for senior management.
- Balance recovery activities with a customer-centric approach to maintain positive policyholder relationships.
- Resolve escalated disputes professionally and collaborate with Sales/Customer Service teams to improve payment behaviors.
- Leverage collections software, analytics, and automation tools to streamline workflows.
- Continuously review processes to reduce delinquency rates and improve reporting capabilities.
Vacancy posted 1 day ago
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