Financial Account Customer Service Representative - Paid Training

Customer Service Representative – Financial Davao City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our conveniently located office provides a stable and professional setting, giving you the opportunity to build a long-term career in the BPO industry. Job Description We are seeking Financial Customer Service Representatives to assist clients with account inquiries, billing concerns, and transaction-related requests while ensuring accurate information and quality service at all times. Responsibilities:

• Respond to customer inquiries via phone, chat, or email
• Provide guidance on financial accounts, payments, and billing concerns
• Assist with account updates and transaction-related processes
• Accurately document all customer interactions
• Escalate complex issues to supervisors when needed
• Maintain service quality and customer satisfaction standards

• Shifting schedules, including nights and weekends
• Paid training on financial systems and company processes

• Good English communication skills
• Customer-focused with attention to detail
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Willing to work on a shifting schedule
• No experience required (Freshers are welcome)

• Competitive pay with performance incentives
• HMO coverage and medical insurance benefits
• Allowances, paid leaves, and additional employee programs
• Supportive, collaborative, and growth-focused environment