Experienced Call Center Agent
Full-time
NeksJob Philippines
Position Overview
We are looking for an experienced and customer-focused Call Center Agent to join our team. The ideal candidate has excellent communication skills, a strong customer service mindset, and proven experience handling customer inquiries, resolving concerns, and providing accurate and timely assistance.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide excellent customer service by addressing customer inquiries, concerns, and requests.
- Resolve customer issues promptly while maintaining a positive and professional attitude.
- Provide accurate information regarding products, services, policies, and procedures.
- Document customer interactions, concerns, and resolutions accurately in the company’s system.
- Follow established call handling procedures, quality standards, and company policies.
- Meet or exceed individual and team performance targets, including customer satisfaction, attendance, and productivity goals.
- Escalate complex or unresolved concerns to the appropriate department or supervisor.
- Perform follow-up calls when necessary to ensure customer concerns are properly resolved.
- Maintain confidentiality and handle customer information responsibly.
- Adapt to different customer situations and maintain professionalism in a fast-paced environment.
Qualifications
- At least 1–2 years of experience in a call center, customer service, or related role.
- Excellent verbal and written communication skills.
- Strong English communication skills.
- Good problem-solving and critical-thinking abilities.
- Customer-oriented with a positive and professional attitude.
- Ability to work under pressure and handle difficult customers professionally.
- Strong computer skills and familiarity with CRM or call center systems.
- Ability to multitask and manage time effectively.
- Willingness to work on shifting schedules, weekends, and holidays when required.
- Ability to work independently as well as part of a team.
Preferred Skills
- Experience in handling high-volume inbound or outbound calls.
- Experience with customer service, sales, technical support, or collections.
- Knowledge of CRM and ticketing systems.
- Strong attention to detail and documentation skills.
- Previous experience meeting call center KPIs and performance metrics.
What We Offer
- Competitive salary
- Performance incentives
- Training and career development opportunities
- Supportive and professional work environment
- Opportunities for career advancement
- Employee benefits based on company policy
Vacancy posted a month ago
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