Order Management Associate - RCM x Ops Focus
Full-time
Verse Medical
Our Mission: Hospital-Quality Care, Everywhere. The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us! Our Values: The Principles That Guide Us Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day.
- We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.
- We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection.
- We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run.
- We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.
- Process and manage orders, including insurance coverage details, documentation requirements, and stock shortages
- Support prior authorization workflows by tracking requests and following up until they’re resolved
- Call partner companies to confirm details, resolve issues, and unblock orders, and occasionally reach out to providers
- Communicate with nurses and doctors through our provider portal
- Spot order and billing issues that could cause denials or delays, and flag them early
- Document every interaction and outcome clearly so teammates can pick up where you left off
- Familiarity with DME and medical supplies
- Experience in RCM, billing, or insurance verification
- Clear, professional spoken English and confidence on the phone
- Excellent written communication
- High attention to detail and a high level of organization
- An operations mindset: you work with urgency, prioritize well, and care about closing things out
- Ability to work independently and manage your own time in a remote environment
- Integrity, honesty, and transparency. These are at the core of how Ops works.
- Prior authorization experience
- Healthcare background or call center / customer service experience
- Inquisitive and intrinsically motivated
- Comfortable with feedback and with changing workflows
- You hit volume and quality targets consistently as you ramp up
- Your calls end in clear resolutions with clear documentation
- Issues get flagged early
- You ask questions early, take feedback well, and apply it
- Teammates can trust your notes and hand-offs
Vacancy posted 16 hours ago
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