Customer Support Representative
Satellite Office
Customer Support Representatives provide a critical front line of support via telephone, email and webchat for Wisr customers. Customer Support Representatives coordinate within our teams to provide customers with information on our products and services, loan servicing queries, new loan applications and technical support with our products.
KEY RESPONSIBILITIES
Act as the first point of contact (inbound calls/emails) for all customer and broker enquiries relating to our online application form, credit policy, the status of new applications and all customer enquiries post-settlement of their loan.
Liaising with credit operations and payments teams to ensure loan applications meet our turn-around-times
Liaising with payments and collection teams to ensure customers are being supported when going through financial hardship.
Facilitating customers who wish to pay out their loan, amend account details and set up payment arrangements.
Assisting customers submitting loan applications, including assisting with contract e-signatures
Ensure all communications with customers are documented and recorded in accordance with company policy
Build and maintain external broker and customer relationships
Work closely with the Lending Consultant, Lending Representatives, Verifications and Credit Operations teams to ensure we deliver exceptional service and hit settlement targets
Handle high volume of emails, ensuring these are actioned or passed to the appropriate area of the business allowing for seamless processing of customer requests
Support operational payment functions such as confirming funds are allocated to loans, and troubleshooting dishonour repayment enquiries.
Respond to social media enquiries and reviews.
SKILLS, QUALIFICATIONS, EXPERIENCE & BEHAVIOURS
Previous lending experience is highly advantageous.
A proven track record of providing excellent customer service in a fast-paced environment
Ability to negotiate and advocate for customers with internal teams, including the ability to understand and apply processes in different configurations
Solid verbal and written communication skills with the ability to speak appropriately with people of all levels
Excellent attention to detail, time management skills and ability to multi-task
Keen interest in achieving settlement targets within set timeframes
A genuine interest in finding solutions for customers
The ability to build and maintain relationships with our valued broker networks
Tech savvy, inquisitive, and the ability to pick up new programmes and processes quickly
Experience managing both inbound and outbound telephone enquiries
- ...Respond to customer inquiries via phone, email, or chat in a courteous and timely manner Provide accurate information about products, services, and policies Resolve customer complaints efficiently, ensuring customer satisfaction Document customer interactions...
- ...JOB DESCRIPTION The Customer Support Representative will manage customer support cases that require investigation, follow-up, and coordinated resolution. The successful candidate should be organized, capable in the relevant field, and able to work professionally with...
- ...Respond to customer inquiries via email, chat, and other support channels. Troubleshoot and resolve issues related to account access, transactions, and platform functionality. Escalate complex cases to specialized teams while ensuring timely follow-up. Maintain...
- ...We are looking for a Customer Support Representative to join our team and provide excellent service to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through every interaction....
- ...We're Hiring: Customer Service Representative [ONSITE SET-UP] Location: Taguig, City Key Responsibilities: Respond to phone calls, emails, and chat messages about healthcare services. Confirm patient or member details while strictly adhering to HIPAA confidentiality...
- ...Qualifications: 1–2 years of experience in Medical Billing, Healthcare RCM, or Customer Support Strong problem-solving and analytical skills Excellent verbal and written communication skills Ability to explain billing concepts clearly and professionally Experience...
- ...REQUIREMENTS: Bachelor's degree holder Open for Fresh Graduate and Undergraduate candidates With 6 months - 1 year of experience in Customer Service is an advantage. Amenable to attend interview Can start as soon as possible JOB RESPONSIBILITIES: Respond to...
- The Customer Support Representative is responsible for providing excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving.
- ...JOB DESCRIPTION The Technical Support Representative will troubleshoot customer hardware, software, connectivity, account, or device issues through guided support. The successful candidate should be organized, capable in the relevant field, and able to work professionally...
- ...JOB DESCRIPTION The Email Support Representative will resolve customer concerns through clear, complete, and professional email correspondence. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned...
- ...As a Customer Service Agent , you'll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive...
- ...Description Provide high-quality technical support to customers via phone, email, and chat. Diagnose and resolve technical issues related to software and hardware products. Maintain detailed records of customer interactions and issues in the CRM system. Collaborate...
- ...The Technical Support Engineer – Broadband Build provides technical expertise and support for broadband network deployment projects... ...broadband infrastructure such as fiber networks, access equipment, and customer connectivity solutions. The engineer works closely with project...
- ...Customer Service Representative – Retail Account Position Overview We are seeking professional, customer-focused, and motivated individuals to join our team as Customer Service Representatives for our Retail Account in McKinley, Taguig. As a Customer Service Representative...
- ...Description Provide technical support and assistance to clients via phone, email, and chat. Troubleshoot and resolve customer issues efficiently and effectively. Document customer interactions and solutions in the support system. Assist in the development...
- ...Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed Communicate with customers and technicians via Five9 SoftPhone Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed...
- ...Description Provide exceptional technical support to customers via phone, email, and chat. Troubleshoot technical issues and provide effective solutions to customer inquiries. Document and track customer interactions in the support ticketing system. Collaborate...
- ...Description Provide outstanding technical support to customers via phone, email, and chat. Diagnose and resolve technical issues related to products and services. Maintain accurate records of customer interactions and transactions. Collaborate with team members...
- ...Overview ~ We are seeking a detail-oriented and empathetic Medical Billing Customer Support Representative to join our team. This role will serve as the primary point of contact for patients, providers, and internal stakeholders regarding billing inquiries, insurance...
- ...Key Responsibilities Respond to customer inquiries and provide accurate information regarding products, services, and policies. Handle customer concerns and resolve issues in a professional and timely manner. Maintain a high level of customer satisfaction through...
- ...As a Customer Service Representative (CSR) – Healthcare Account , you will serve as the primary point of contact for patients, healthcare providers, or insurance members. Your role is to deliver exceptional customer service by addressing inquiries, resolving concerns...
- ...Are you passionate about delivering exceptional customer experiences? Join our dynamic team in BGC, Taguig and be part of a company... ...and teamwork! What You’ll Do: Provide outstanding customer support via phone, email, or chat Resolve inquiries efficiently while...
- Provides assistance to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience through phone, chat, or email.
- ...companies using their advanced technology solutions Position: Thai Customer Care Senior Associate Industry: Customer Service / Contact... ...field At least 2 years of experience in customer service/support (preferably international contact center) Strong...
- ...Job Description: Provide technical and operational support to customers and internal stakeholders. Handle customer concerns, inquiries, and service requests efficiently. Utilize HSM/HKS tools to troubleshoot and resolve issues. Document cases accurately and...
- ...onsite . Flexibility: Availability for shifting schedules and graveyard shifts is required. Job Description: Manage customer questions and concerns across multiple channels—phone, chat, and email—with professionalism. Provide accurate information about...
- ...This company helps organizations build innovative solutions, and digital customer experience. They have been in the industry for over 45 years. Position: Accounts Payable Support Representative Company Industry: IT Company Work Location: BGC, Taguig City Salary...
- ...player that influences the product from overall experience to development, and you'll be no different. We are looking for a Customer Support Specialist that will be part of our global tech-support team, will work closely with our operations team on our flag product maintenance...
- ...Customer Service Representative – Retail Account Join our growing team and help deliver exceptional customer experiences for a leading retail brand... ...customers with retail-related inquiries through voice support. Troubleshoot basic technical concerns involving products...
- ...URGENT HIRING | VOICE & NON-VOICE Job Title: Call Center Representative /Customer Service Representative We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Representative. Be the first to apply!
