Call Center Representative
Full-time
Lexie
Customer Service Representative (CSR) – On-site
Company: HC Ducusin
Location: Ortigas, Pasig City
Work Setup: On-site
HC Ducusin is looking for dedicated and customer-oriented individuals to join our team as Customer Service Representatives (CSR) . As a CSR, you will be responsible for assisting customers with inquiries, resolving concerns, and providing excellent service across various communication channels.
Key Responsibilities
- Handle customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information, product knowledge, and solutions based on customer needs.
- Document customer interactions and update account information when needed.
- Resolve customer concerns with patience, courtesy, and clear communication.
- Follow company policies, procedures, and quality standards.
- Collaborate with the team to improve customer experience.
Qualifications
- Open to Fresh Graduates, No Experience applicants, and Senior High School Graduates.
- Strong communication skills, both verbal and written.
- Basic computer navigation and typing skills.
- Ability to work on-site in Ortigas, Pasig City.
- Willingness to learn and adapt in a fast-paced environment.
- Customer-focused with a positive and professional attitude.
Vacancy posted 17 days ago
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