Onboarding Officer

At PayMongo, we're building the financial operating system for businesses in the Philippines. As we scale, onboarding isn't just a process—it's a critical moment of truth for every merchant we serve.

We're looking for detail-obsessed, execution-driven problem solver s to join our Onboarding Operations tea m—whether you thrive in high-volume processin g or excel in complex case analysis and decision-makin g.

If you enjoy structured work, take pride in accuracy, and want to play a key role in enabling merchant growth at scale—this role is for you.

What you will do:

You'll be part of the team responsible for getting merchants live—quickly, accurately, and compliantly. Depending on your strengths, you may focus on:

High-Volume Merchant Processing

• Review and process large volumes of merchant onboarding applications
• Ensure submissions are complete, accurate, and compliant with onboarding policies
• Flag incomplete applications and guide merchants toward resolultion
• Maintain high throughput while keeping error rates low
• Document and track cases in real time for visibility and audit readiness

Complex Merchant Processing

• Investigate and resolve onboarding cases that require deeper analysis and judgment
• Handle escalations from onboarding teams and assess appropriate next steps
• Coordinate with internal teams (Product, Risk, QA) to resolve complex issues
• Document decisions clearly with full audit traceability
• Improve onboarding quality by identifying edge cases and policy gaps

What success looks like:

• Merchants are onboarded quickly and accurately
• Low error rates and strong compliance with onboarding policies
• Clear, complete documentation that supports QA and audit requirements
• Smart escalation decisions that keep operations flowing efficiently
• iStrong contribution to overall onboarding throughput and turnaround times

What we are looking for:

Core Skills

• Strong attention to detail (non-negotiable)
• Ability to follow structured processes with discipline
• Organized, methodical approach to work
• Comfort working in high-volume or high-complexity environments
• Clear written communication and documentation skills

Bonus If You Have:

• Experience in onboarding, operations, KYC, or compliance
• Exposure to fintech, payments, or financial services
• Experience handling escalations or cross-functional coordination

Who This Role is Perfect For:

• Early-career professionals who want to build strong operational fundamentals
• Candidates who enjoy structured, detail-oriented work
• Problem solvers who want to grow into more analytical or specialized roles over time