Telco Customer Service Representative | Cagayan de Oro | Up to ₱21K Package
Full-time
Metacom Careers
Telco Customer Service Representative | Cagayan de Oro | Up to ₱21K Package
Location: Cagayan de Oro City
Work Setup: Onsite
Salary Package: Up to ₱21,000
Relocation Assistance: Available for qualified applicants from outside CDO
Job Description
We are hiring Customer Service Representatives for a Telecommunications Account in Cagayan de Oro.
Key Responsibilities
- Handle customer inquiries regarding accounts, billing, plans, and services.
- Assist customers with service requests and account-related concerns.
- Provide basic troubleshooting for telecommunications services.
- Resolve customer concerns or escalate complex issues when necessary.
- Accurately document customer interactions and resolutions.
- Provide professional and efficient customer service.
Qualifications
- High School or Senior High School graduate
- No BPO experience required
- Customer Contact Experience (CCE) is an advantage
- B2 English communication proficiency
- Good communication and problem-solving skills
- Willing to work onsite in Cagayan de Oro
- Applicants from outside CDO may be eligible for relocation assistance
Benefits
- Up to ₱21,000 salary package
- Relocation assistance for qualified applicants
- Comprehensive company-provided training
- Career growth opportunities
- Telecommunications industry experience
Valid ID Requirement
At least one valid government-issued ID is required upon hiring, such as:
- National ID
- Passport
- Driver's License
- SSS ID
- PRC ID
- Postal ID
- Voter's ID
- Other accepted government-issued IDs
Valid ID and relocation assistance requirements are subject to the employer's hiring policy.
Interested applicants may submit their application for evaluation.
Vacancy posted 20 days ago
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