Head of People Operations - Restaurant Business
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Head of People Operations – Restaurant Business
Location: National Capital Region (NCR)
Work Setup: On-site
Schedule: Monday to Friday
Employment Type: Full-time
About the Role
The Head of People Operations – Restaurant Business will provide strategic HR leadership for the organization's restaurant operations. This role will translate business priorities into effective people programs, with a strong focus on workforce planning, employee relations, engagement, retention, and operational HR effectiveness.
Key Responsibilities
- Provide strategic HR leadership and business partnering support to restaurant operations.
- Work closely with Operations leadership to identify workforce challenges and develop practical HR solutions.
- Lead workforce planning, manpower strategies, talent reviews, and succession planning.
- Monitor workforce metrics, including attrition, retention, staffing levels, and employee engagement.
- Develop action plans to address employee turnover and strengthen retention across restaurant locations.
- Establish structured feedback channels to capture employee concerns and operational workforce issues.
- Provide guidance on employee relations, labor standards, HR policies, and performance management.
- Drive initiatives focused on employee experience, culture, leadership development, and organizational effectiveness.
- Support major organizational changes and transformation initiatives across the business.
- Ensure effective implementation of HR policies and programs across multiple sites.
- Lead, coach, and develop HR business partners and other HR professionals supporting operations.
Qualifications
- Bachelor's degree in Human Resources, Psychology, Business, or a related discipline.
- 15+ years of progressive HR experience , including significant leadership responsibility.
- Strong HRBP/generalist background supporting multi-site or high-volume operations.
- Experience in restaurant operations, QSR, retail, FMCG, or similar fast-paced industries preferred.
- Strong understanding of employee relations, Philippine labor laws, workforce planning, and HR policies.
- Experience using HR analytics and dashboards to support business decisions.
- Strong stakeholder management and influencing skills.
- Proven ability to lead teams and manage complex people-related business issues.
Vacancy posted 25 days ago
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