Healthcare Administrative Operations Director

• Direct the day-to-day operations of assigned teams, ensuring activities are carried out in accordance with US healthcare protocols, patient safety guidelines, and operational standards.
• Oversee key operational functions, including scheduling, patient navigation, patient resource support, provider support, revenue cycle, and accounts receivable, to deliver efficient, high-quality services for designated patient, provider, and employee populations.
• Provide oversight of clinical operations, as applicable, ensuring adherence to US healthcare protocols, clinical safety requirements, quality standards, regulatory obligations, and the timely delivery of appropriate care.
• Coordinate administrative operations, as applicable, by maintaining service accuracy, supporting provider-related activities, ensuring data and reporting integrity, and meeting productivity and service expectations for scheduling operations.
• Lead, mentor, and develop team members through goal setting, performance management, regular feedback, and career development initiatives.
• Function as the primary liaison between shared services teams and US healthcare leadership, fostering effective communication, operational visibility, and alignment with business objectives.
• Cultivate high-performing teams by encouraging collaboration, accountability, employee engagement, and continuous professional development.
• Champion process optimization and operational improvement initiatives by implementing best practices, evaluating performance metrics, and acting on stakeholder feedback.
• Assess evolving operational requirements and introduce process enhancements that support business priorities and strategic objectives.
• Maintain compliance with established quality, service, and regulatory requirements across all assigned areas of responsibility.
• Facilitate organizational change by leading teams through transitions with clear communication, empathy, and a focus on adaptability.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field (required for Administrative Operations roles).
• At least seven (7) years of leadership experience in healthcare operations.
• Previous experience working within a global captive center or shared services environment.