Quality Assurance Supervisor
Full-time
ClearSource
Why ClearSource?
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential. ClearSource is looking for an exceptional Quality Assurance Supervisor to work with our QA professionals. If you are a collaborative with a quality performance planning mindset and want to join a company with a fantastic work culture, then this opportunity is for you!
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential. ClearSource is looking for an exceptional Quality Assurance Supervisor to work with our QA professionals. If you are a collaborative with a quality performance planning mindset and want to join a company with a fantastic work culture, then this opportunity is for you!
- Competitive salary
- Medical and dental Insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
- Weekly, hold one-on-one meetings with direct report Quality Analysts to:
- Build relationships of mutual trust
- Hold them accountable to making meaningful progress toward their dream and career goals
- Ensure and assess their implementation of the ClearSource leadership training tools (the coaching process, one-on-one meeting format, People Analyzer, and Performance Self-Assessment)
- Review their attainment of the KPIs outlined in their respective role definitions.
- Hold each other accountable to commitments made.
- Update your People Analyzer and, monthly, administer the Performance Self-Assessment to direct report.
- Weekly, coordinate with your team to ensure:
- Teaching opportunities are provided which support our approach to Successful Staff, so that each person can honestly say “I love my job.”
- That the needs of Operations leadership, Learning and Development, and Client as the primary customers of the Quality department, are being met and identify opportunities for improvement.
- Weekly, attend quality meetings and client discussion.
- Weekly, provide reporting on quality metric, evaluations targets are achieved, agent level and account level target scores are achieved.
- Weekly, meet with L & D and Leadership teams to review quality trends and actionable insights to use as improvement plans to achieve quality targets.
- Weekly, review accuracy in the quality dashboard by cross checking data in quick sight dashboard and raw data to confirm accuracy of the quality report.
- Bachelor's Degree is preferred.
- With good attendance record
- With no disciplinary or corrective actions for the last 6 months
- With minimum of 1 year QA tenure in ClearSource
- Effective communications skills
Vacancy posted 9 days ago
Similar jobs that could be interesting for youBased on the Quality Assurance Supervisor in Pasig vacancy
- ...further responsibilities as assigned by reporting manager or management. Secondary Responsibilities: To serve as back up for all quality related functions or take up secondary responsibility as per requirement and training provided. Support in quality metrics...
- ...On-site Our Corporate Credit team is looking for experienced professionals to join us in Ortigas with the role of Quality Assurance Officer. In this role you will ensure compliance with bank policies and regulations through quality assurance activities and...
- ...empowering people through training and ensuring the highest quality standards are met ? Do you thrive in a role that directly impacts... .... Excellent communication skills, a keen eye for quality assurance, and a strong ability to develop and implement effective training...
- ...framework Must be a self-starter and loves to collaborate with the team and client Job Summary The Mid Technical Quality Assurance Analyst is responsible for ensuring the quality, reliability, and performance of software applications through hands-on technical...
- The Quality Assurance /Quality Control Engineer is responsible for the overall quality of all materials and construction activities. Develop... ...Prepares weekly inspection report and submits them to QA/QC Supervisor for the project. 9. Closely monitors ratifications to be...
JM DELA CRUZ CONSTRUCTION
Pasig22 days ago - ...4. Analyses templates based on requirements specified by the account or the management team. 5. Responsible for hand-off new report/ data source as necessary. 6. Responsible for accessing call quality performance of each campaign within given set of measurements
Linaheim Corporate Services Inc.
Pasiga month ago - ...Requisition Number: 105377 Supervisor Services Location: This is a hybrid opportunity... ..., and the timely delivery of high-quality solutions. This leader will be responsible... ...Monitor internal operations to assure established processes, policies, and procedures...
- ...our dedication to supporting People First. What does a VP, Quality really do? Think of yourself as a leader whose primary responsibility... ...new team members, increase project efficiency and quality assurance. You will provide assistance and support to team members....Remote job
- Requirements: Bachelor's Degree 2 years experience is warehousing is preferred Proven experience in quality assurance or quality control roles. Strong knowledge of quality management systems and standards. Excellent attention to detail and analytical skills. Ability...
Dempsey Resource Management
Pasiga month ago - ...!! Are you someone who loves figuring out how things work, spotting issues before they happen, and ensuring everything meets top-quality standards? Do you take pride in reviewing details, solving technical challenges, and keeping operations running smoothly? If that sounds...
- ...We're Hiring (1) Quality Assurance Analyst & (1) Quality Assurance Lead for our Local Telco Account! About The Role (Quality Assurance Analyst) As a Quality Assurance Analyst, you will play a crucial role in maintaining the high standards of customer service within...
- ...Main Responsibility: The Sales Supervisor for High Pressure Laminate Special Projects is responsible for driving sales growth and expanding the market for High Pressure Laminates (HPL) across all channels, including B2B, Modern Trade (MT), project-based, and other...
- ...employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. An HRBP Supervisor aligns human resources strategies with business goals, acting as a strategic partner to senior leadership while managing HR...
- ...compliance tasks and projects, ensuring the implementation of rigorous quality standards, streamlined reports, and comprehensive process flow... ...) or equivalent -At least 2 years of work experience as a QA Supervisor or Compliance Officer is required for this position -Audit...
Offshore Business Processing
Pasig11 days ago - ...HR Communication Supervisor Location: Pasig City (Onsite) Schedule: Monday – Friday | Morning Shift Employment Type: Full-time About the Role We are looking for an HR Communication Supervisor to bridge the gap between our HR initiatives...
- ...Lead supplier sourcing, evaluation, and negotiation of pricing, contracts, and service agreements to ensure competitive cost and quality standards. Manage the procurement of operational supplies, equipment, chemicals, tools, office supplies, and service-related materials...
- ...PURPOSE: As part of the Philipines Leadership team, the Sales Supervisor is responsible for driving sales performance, market... ...problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors - Drive as needed to support...
- ...Summary: Revenue Cycle Denials/ Clinical Coding Quality Auditor identifies training opportunities, and supports continuous quality improvement across the denials team. Key Responsibilities: ~ Perform routine audits of denial work, including root cause identification...
- ...and elevating operational performance? Join Support Services Group, where innovation meets excellence, as a Workforce Management Supervisor ! What You Will Do: Lead highly motivated and high-performing workforce management teams, leveraging extensive experience in...
- ...to grow your career with the largest and leading independent fuel company in the country - join us as our next Automotive Sales Supervisor in Mandaluyong! What is this role about? This role will play a crucial role in leading and supporting our Sales Team to achieve...
- ...your career with the largest and leading independent fuel company in the country - join us as our next Accounts Payable Management Supervisor! What is this role about? The Accounts Payable Supervisor ensures timely and validated processing of disbursements of...
- ...ensures efficient allocation of work across service teams, maintains quality standards, and drives adherence to regulatory and risk... ...• CPA license required • Minimum of 7 years of experience in assurance or related field, with at least 2 years in a managerial role •...
Clevr PH
Pasigmore than 2 months ago - edamama is the #1 e-commerce platform for parents in the Philippines! We first launched in May 2020 as a website. After a year in 2021 we finally launched our app. At edamama, we're passionate about making parenthood a smoother journey. That's why we developed an omnichannel...
- ...to grow your career with the largest and leading independent fuel company in the country - join us as our next Corporate Finance Supervisor! What is this role about? The Corporate Finance Supervisor establishes relationship with the banks and hedging counterparties...
- ...Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Supervisor (Asset Management)! What is this role about? The Supervisor (Asset Management) is responsible for leading the section/...
- ...to grow your career with the largest and leading independent fuel company in the country - join us as our next Service Operations Supervisor! What is this role about? The role will supervise the operations of all LubeServ service centers to ensure efficient...
- ...HR Shared Services and Fulfillment Supervisor Location: Ortigas Work Setup: Onsite Work Schedule: Monday to Friday | Morning Shift Job Summary The People Services Operations Supervisor is responsible for managing daily HR service delivery and...
- ...to grow your career with the largest and leading independent fuel company in the country - join us as our next Station Accounting Supervisor - General Ledger! What is this role about? This role will ensure the timely and accurate financial reporting in compliance...
- The Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high- ESSENTIAL...
- About the role We are seeking an experienced Workshop Supervisor to join our team at SYC Philippine Corporation. As a fulltime Workshop... ...to ensure timely completion of projects Monitoring work quality and productivity, and implementing corrective actions as needed...
SYCPC
Pasiga month ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Quality Assurance Supervisor. Be the first to apply!
