Business Analyst

Job Description

Deliver exceptional customer service by managing user access requests and supporting secure business operations. Join a team where your expertise in access management promotes real business impact. Collaborate with talented professionals, promote process improvements, and support critical access needs. Your problem-solving skills and commitment to customer service are valued here. Make a difference in a fast-paced, supportive environment.

As a Business Operations Analyst in the Access Management Group Center of Excellence, you deliver quality customer service to internal clients by processing user access requests and resolving access issues. You leverage multiple tools and systems to execute access administration and serve as a liaison between business partners and technology teams. You ensure compliance with access control policies and standards, supporting secure business operations. You work collaboratively with colleagues and stakeholders to provide clear, effective solutions. Your contributions help maintain a safe and productive workplace for everyone.

Job Responsibilities

• Process user access requests using multiple tools and systems
• Deliver high-quality customer service to internal clients
• Resolve access issues and serve as a liaison to business partners
• Ensure compliance with access control policies and standards
• Collaborate with team members and stakeholders to address access needs
• Communicate clearly and professionally with all levels of employees
• Provide accurate problem identification, escalation handling, and ticket documentation
• Take ownership of client issues and engage appropriate parties for resolution
• Support production activities and maintain detailed records
• Influence and partner with colleagues across the organization
• Multitask and deliver results in a fast-paced environment

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent experience
• Strong skills in Microsoft Excel and PowerPoint
• Demonstrated problem-solving skills with a customer service focus
• Excellent written and verbal communication skills
• Ability to collaborate and partner with business stakeholders
• In-depth knowledge of access controls and business function access needs
• Experience providing production support and handling escalations
• Ability to work with employees at all levels, including executives
• Strong organizational and time management skills
• Ability to deliver results in a fast-paced environment
• Experience leading small to medium-scale initiatives and projects

Preferred Qualifications, Capabilities, and Skills

• Previous experience with access administration or risk/controls
• Strong understanding of strategy and technology across the firm
• Demonstrated ability to influence people internally and externally
• Ability to present access information in clear business terms
• Experience supporting multiple lines of business
• Familiarity with office automation tools
• Experience in a Center of Excellence or similar environment

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.