Helpdesk Analyst - Personal Banking

Helpdesk Analyst - Personal Banking

Position Description
The Helpdesk Analyst - Personal Banking delivers exceptional service to customers by understanding their financial needs and providing guidance on products and solutions that are in their best interest. This role supports clients through multiple channels and collaborates with internal partners to ensure a seamless and positive banking experience.

Your future duties and responsibilities
• Deliver outstanding customer service to clients, identifying needs and providing accurate information and guidance on banking products and services.
• Handle customer inquiries and requests via phone, email, or in-person with professionalism, accuracy, and efficiency.
• Resolve issues using problem-solving, technical reasoning, and sound judgment to ensure customer satisfaction.
• Maintain a high level of knowledge of banking products, policies, procedures, and operational systems.
• Produce quality work with timely and accurate turnaround.
• Follow established procedures and escalate complex issues appropriately.
• Support additional tasks as assigned to achieve branch and business objectives.

Required qualifications to be successful in this role
• At least HS Graduate
• Experience in customer service with BPO is an advantage
• Career shifters with CSR experience are all welcome to apply.
• Proficient in written and verbal communication in the English language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem-solving skills.
• Good process mapping ability.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.