Customer Service Representative
Full-time
Inland Corporation
Key Responsibilities
- Serve as the primary point of contact for assigned clients regarding service requests, inquiries, updates, and concerns.
- Respond to customer inquiries through phone, email, and other approved communication channels in a timely and professional manner.
- Understand customer requirements and coordinate appropriate actions with concerned departments.
- Maintain positive and professional relationships with customers while ensuring service expectations are properly managed.
- Provide customers with accurate updates regarding the status of their requests, transactions, deliveries, and other services.
- Coordinate with Operations, Trucking, Brokerage, Warehousing, and other concerned teams to facilitate customer requirements.
- Monitor the progress of customer transactions and follow up with responsible personnel when necessary.
- Escalate operational issues, delays, complaints, and service concerns to the appropriate personnel for immediate resolution.
- Assist in coordinating changes, special requests, delivery instructions, and other customer requirements.
- Ensure that customer information and transaction details are accurately recorded and updated.
- Assist in preparing regular reports on customer concerns, requests, service issues, and resolutions.
- Maintain proper documentation of customer complaints and the actions taken to resolve them.
- Ensure confidentiality and proper handling of customer and company information.
- Provide timely feedback and updates to customers regarding the status of their concerns.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Logistics, Management, or a related field.
- At least 1 year of experience in customer service, client relations, logistics, freight forwarding, transportation, or a related industry is preferred.
- Experience in logistics, trucking, brokerage, warehousing, or supply chain operations is an advantage.
- Strong verbal and written communication skills.
- Customer-oriented with strong interpersonal and relationship-building skills.
- Strong organizational and follow-up skills.
- Able to handle multiple customer requests and priorities simultaneously.
- Strong problem-solving and coordination skills.
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Willing to coordinate with different departments and work in a fast-paced operational environment.
Vacancy posted 2 days ago
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