June Class - CSR Pasig
26000 PhpMM Outsourcing Co.
Customer Service Representative (CSR) Location: Bridgetowne, Pasig City (On-site / Hybrid options available) Salary: Up to ₱26,000 gross monthly (depending on experience and account allocation) Employment Type: Full-time Position Overview We are looking for dynamic, communication-savvy, and customer-centric individuals to join our growing team in Bridgetowne, Pasig. As a Customer Service Representative, you will be the voice of our brand, delivering exceptional support and resolving inquiries for our global clients. Whether you are an experienced BPO professional or a motivated fresh graduate looking to kickstart your career, we provide the training and tools you need to succeed. Key Responsibilities Customer Support: Respond to inbound customer inquiries via phone, email, and/or chat in a timely, professional, and empathetic manner. Problem Resolution: Diagnose, troubleshoot, and resolve customer issues regarding account management, billing, shipping, or technical inquiries. Accurate Documentation: Efficiently log and update customer interactions, feedback, and actions taken into the CRM database. Performance Metrics: Meet or exceed key performance indicators (KPIs) such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA) scores. What We Are Looking For Education: High School Graduate, Senior High School Graduate, or College Graduate/Undergraduate. Communication: Strong English communication skills (both verbal and written). Technical Savvy: Basic computer literacy, comfortable navigating multiple tabs, and familiarity with CRM tools is a plus. Shifts: Flexibility to work in a fast-paced environment, including night shifts, weekends, and holidays (shifting schedules). Location: Ability to reliably commute to our office in Bridgetowne, Pasig. What’s in it for You? Competitive Pay: Monthly salary package of up to ₱26,000 (Basic Pay + Allowances). Health Benefits: Comprehensive HMO coverage plus dependents upon regularization. Performance Incentives: Monthly attendance and performance-based bonuses. Career Growth: Access to world-class training programs and clear pathways for rapid promotion into leadership or specialized roles. Modern Workspace: Work in a vibrant, state-of-the-art office located in the highly accessible Bridgetowne estate, complete with sleeping quarters, pantry amenities, and recreational areas.
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