Call Center Agent
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Job Title: Call Center Agent
Department: Customer Support / Operations
Employment Type: Full-Time
Job Summary:
Join us a Call Center Agent! You’ll be the first point of contact for our customers, assisting with inquiries, resolving issues, and delivering exceptional service. If you’re a problem-solver who thrives in a fast-paced environment, we want you on our team.
Key Responsibilities:
- Handle inbound and/or outbound customer calls professionally and efficiently
- Provide accurate information on products, services, billing, and company policies
- Troubleshoot basic technical or account-related concerns
- Process orders, returns, refunds, and account updates
- Document customer interactions and resolutions in the system
Qualifications:
- High school graduate or equivalent
- With or without prior call center experience
- Good English communication skills
- Basic computer navigation skills
- Willing to work onsite and on shifting schedules, including night shifts
Skills Required:
- Active listening and empathy
- Multitasking and time management
- Adaptability and ability to work under pressure
- Teamwork and professionalism
What We Offer:
- Competitive salary up to ₱30,000 (depending on experience)
- Sign-on bonus for qualified candidates and selected sites
- Comprehensive benefits including HMO coverage, meal allowance, and wellness programs
- Career growth and learning opportunities with a global leader in customer experience
Vacancy posted 12 days ago
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