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Call Center Agent

Full-time

Gratitude Jobs Ahead HR Inc

Description
  • Handle incoming calls and address customer inquiries efficiently.
  • Provide exceptional customer service to enhance client satisfaction.
  • Schedule appointments and manage service requests.
  • Resolve issues and problems promptly to maintain service quality.
  • Document interactions in the CRM for future reference.

Requirements

  • Educational Qualifications: High School Diploma or equivalent.
  • Experience Level: 0–1 years in a customer service role.
  • Skills and Competencies: Proficient in English Language, strong customer service skills, effective scheduling abilities, and problem-solving skills.
  • Qualities and Traits: Excellent communication skills, patience, and a positive attitude.
  • Working Conditions: Ability to work in a fast-paced environment, including shifts and weekends.
Vacancy posted 17 hours ago
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