Patient Flow Manager
TGT Global
KEEP CARE MOVING FORWARD!
Join us as a Patient Flow Manager and take ownership of scheduling, coordination, and patient operations.
Awesome perks await in #WeAreTGT: Eastwood, QC/Cebu
Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
Vibrant City Location: Work onsite in Eastwood, QC or in Cebu (AU/NZ Shift!)
Ideal Candidate Profile
What You'll Bring
3+ years of experience in healthcare administration, patient coordination, medical practice operations, hospital administration or a closely related role
Excellent spoken and written English, with the ability to communicate naturally with patients and clinicians.
Strong working knowledge of healthcare and medical terminology.
Experience managing complex scheduling, patient pathways or high-volume operational workflows
Work onsite in Eastwood, QC or in Cebu (AU/NZ Shift!)
About You
Works well both independently and as part of a team
Comfortable operating at pace in a growing business with changing priorities
Highly detail-oriented with strong accuracy in all tasks
Excellent time management
Able to thrive under pressure and meet deadlines in a fast-paced setting
Strong communication skills — fluent in written and spoken English
Great at problem-solving, analysis, and research
Your Impact Starts Here
Own patient bookings, scheduling, appointment changes and day-to-day patient flow.
Monitor patients moving through the service and proactively identify delays, missing information or blocked next steps.
Coordinate between patients, clinicians and internal operational teams.
Understand healthcare terminology and confidently interpret clinical and operational requests.
Resolve booking and patient-flow problems independently, escalating only when genuinely necessary.
Ensure patients are with the right clinician, at the right stage of the pathway, with the information required for their appointment.
Maintain accurate, timely records across operational systems.
Communicate clearly and professionally with patients and healthcare professionals.
Identify recurring operational problems and help design simpler, more reliable processes.
Take ownership of issues from identification through to resolution.
ABOUT US @ TGT GLOBAL
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
Make the most of our 100% virtual recruitment. Apply today!
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